This policy covers the following marketplaces underneath the Natco Trading umbrella. Some are used to connect buyers and renters with sellers or owners, and others are used exclusively by our sellers and owners to manage their company information, manage their employee access to their online information, and/or to update/change inventory and listings.
This policy applies to information we collect from or about you through our marketplaces and in email between you and a marketplace. Additionally, we may retain records of our communications through other media (such as phone and mail) based on questions or inquiries you provide.
We require certain information to provide our services to you, whether you are a buyer or seller. For example, you must have an account with us in order to list a vehicle for sale. When you choose to share the information below with us, we collect and use this information to operate our marketplaces and to connect you with buyers or sellers.
Guest Searching to Basic Request and Account Information: You don't have to create an account to use some of our marketplace features, such as searching for vehicles, looking at seller or owner inventory, or checking out the prices of vehicles listed for sale. If you choose to receive our newsletters, create an account on our marketplaces, participate in sweepstakes/give-a-ways, or engage in other other marketplace activities, you must provide us with some personal data so we can enroll you in those services or set-up your account. Each contact form, interest form, account set-up, or reservation request identifies the required personal data fields to be completed prior to submitting it to us. Additional fields may be shown but are not required to complete your submission.
When you register for a newsletter, enter a sweepstakes, or set up an account, we may ask for your email address and/or your first name and last name. If you ask to be connected to a seller, we ask you to provide, in addition to the above, additional contact information such as your phone number and physical address.
Public Information - Customer Reviews: Some of our marketplaces include the ability for buyers to provide reviews or comments on sellers of vehicles. Your comments and reviews are posted publicly on our marketplace. Prior to posting your review or comments, we will assess your posting to ensure it meets our content standards and is not inappropriate, offensive, or discriminatory.
If you would like to have your posted customer review removed from a marketplace, please send us a request through our Contact Us page. Please provide sufficient information to help us to identify the Customer Review that you wish to have removed. We may contact you if we require additional evidence to verify that you are the author of the review. Please note, even if we delete your Customer Review from the marketplace, copies of your review may remain viewable in cached and archived pages, or might have been copied or saved by other users.
Social Media Accounts: You may choose to follow Natco Trading or our marketplaces via provided links to Facebook, Twitter, Pinterest, or Instagram. We will have visibility into the connection information you share via these social media platforms. You may also choose to use your Facebook or Google accounts to sign-in and create a MyRVT user account. These social or sign-in connections with our marketplaces may automatically provide us with access to certain personal data they have stored about you (such as content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings available through your account with these companies.
Payment Information: Natco Trading does not process payments for any parties on our marketplaces. When you are ready to pay for a listing to sell a vehicle or other payment transactions allowed via our marketplaces, your payment will be completed by a third-party payment processing company, Braintree, PayPal, ApplePay or Stripe. Braintree, PayPal, ApplePay or Stripe will accept and store your payment information, process your payment transaction, and provide confirmation back to you, the owner, and us as applicable that your payment has completed successfully.
Other Data You May Share with Our Company: In addition to your interaction with our marketplaces, you may share information about yourself and your interests through:
How You Control Information You Provide to Us:
As noted above, you control how and what you share with our marketplaces. Below are actions you can take:
We receive certain information when you use our services or other marketplaces or mobile applications that include our content, and from third parties including advertisers. We use such data, described in detail below, to operate our marketplaces.
Location Information: We require information about current location, which we get from signals such as your IP address or device settings, to determine content and services available to you through our marketplaces. We use an outside vendor company to resolve your IP address during a browsing session to a location. We do not retain your IP address as part of your activity or account.
Links: In order to operate our marketplaces, we keep track of how you interact with links across our services. If you click on an external link or ad on our marketplaces, that advertiser or website operator might figure out that you came from our site, along with other information associated with the ad you clicked, such as characteristics of the audience it was intended to reach. They may also collect other personal data from you, such as cookie identifiers or your IP address.
Cookies are not required for many parts of our marketplaces, such as searching. Although most web browsers automatically accept cookies, many browsers' settings can be set to decline cookies or alert you when a website is attempting to place a cookie on your computer. However, some of our services may not function properly if you disable cookies. When your browser or device allows it, we use both session cookies and persistent cookies to better understand how you interact with our marketplaces, to monitor aggregate usage patterns, and to personalize and otherwise operate our services such as by providing account security and personalizing the content we show you including ads. We do not support the Do Not Track browser option.
Log Data: We receive information when you view content on or otherwise interact with our marketplaces, which we refer to as "Log Data," even if you have not created an account. For example, when you visit our marketplaces, sign into your account, or interact with our email or contact forms, we may receive information about you. This Log Data includes information about your computer and internet connection, as well as details of your visit to our marketplaces. Specifically, this includes traffic data, logs, and other communication data and the resources that you accessed and used – some data may only be used during your active session (and then forgotten) while other data may persist such as your preferences or remembering you when you return. We may include IP address, browser type, operating system, the referring web page, pages visited, location (based on IP address), device information (including device and application IDs), search terms, and cookie information.
We use Log Data to operate our services and ensure their secure, reliable, and robust performance. For example, we use Log Data to protect the security of accounts and to determine what content is popular on our marketplaces. We also use this data to improve the content we show you, including ads. We use the information you provide to us and data we receive, including Log Data and data from third parties, to make inferences like what topics you may be interested in which helps us better design our services for you and personalize the content we show you, including ads.
Other Third Parties and Affiliates: We may receive information about you from third parties who are not our advertisers or ad vendors, such as vendors and service providers who help us evaluate the safety and quality of content on our platform.
Personalizing Across Your Devices: When you log into our marketplaces on a browser or via our mobile application on a device, we will associate that browser or device with your account for purposes such as authentication, security, and personalization. We may also associate the activity you did on one and share it with the other. We do this to operate and personalize our marketplaces and make them more relevant to you.
The nature of our marketplaces require that we share your personal information directly with the seller or owner you have identified in your interest/contact form to make these connections. You play a large part in what personal data we share and with whom we share it. However, in limited circumstances we may also disclose your personal data for additional purposes. We make such disclosures either (a) at your direction, (b) subject to your right to opt-out, (c) as necessary to operate our services, or (d) as required by law.
Sharing You Control: We share or disclose your personal data with your consent or at your direction to connect you with the designated seller or owner that has the vehicle you are interested in.
Subject to your settings, we also provide certain third parties with personal data to help us offer or operate our services. For example, we share with advertisers the identifiers of devices that saw their ads, to enable them to measure the effectiveness of our advertising business. You can learn more about these partnerships by Contacting Us.
While we don't accept and process your payments, we facilitate the connection to our third party payment processing providers, Braintree, PayPal, ApplePay or Stripe, to accept your payment data, store that data as needed, process your payment transaction, and manage any post-transaction activities. Clear Commerce and Stripe may send us information that the charge failed or was otherwise fraudulent, or that there is a dispute on a charge made on our behalf. We may share additional data with Clear Commerce or Stripe to investigate and resolve activities resulting from the payment process.
Non-Personal Information: We collect, share and/or disclose non-personal data, such as anonymized or "de-identified" information and aggregated information about our customers and marketplace users such as the total number of times people engaged our marketplaces this month, the states those visits came from, or information related to advertising clicks or other metrics. This information does not identify any individual, without exception. All such non-personally identifiable information collected by us through our marketplaces, and all aggregated/compilations of non-personally identifiable information that we create, are the exclusive property of Natco Trading. We may use any such non-personally identifiable or aggregated information for any purpose, including monitoring user traffic patterns, analyzing and quantifying user preferences, improving the design and content of our Services, and enabling us to personalize your user experience, and we may share it with customers, advertisers, service providers, and other third parties.
Other Uses: Natco Trading also uses information collected about you, as well as non-personal data, to provide and improve our services and products, including to:
Storage of Information and Data: Natco Trading Corp. is located in Canada, and its parent company is located in the United States. All data you share with us and that we obtain about you indirectly is received, collected, and stored in the United States and governed by United States law.
You control the personal data you share with us and that we forward onto the respective seller or owner. You may use a contact form to have us connect you with a specific seller who has the vehicle or equipment you are looking for. You may submit a rental reservation request for an owner's specific recreational vehicle for your next vacation. While it is more likely you will communicate directly with the seller or owner, you can ask us to provide access to or to correct the data you have provided.
If you have created a MyRVT, or other marketplace account, you can update the account information or delete your account. Where applicable, we also provide you tools to restrict or withdraw consent for contacting you or the use of data you have provided to us. We make the data you shared available in our marketplaces portable and provide easy ways for you to contact us.
Accessing or Rectifying Your Personal Data: If you have submitted a contact or interest form that we shared with the designated seller or owner, you can obtain a copy of what we sent by filling out this Web Form directly. We may include, as part of your contact or interest form submission, other information that is inferred from your visit or passively obtained via third-parties about you and your activity. This additional information is only included along with the contact information you provided to businesses that sell vehicles.
If you have created an account on Natco Trading marketplaces, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account.
Deletion: We keep Log Data for a maximum of 18 months. If you follow the instructions here, your account will be deactivated and then deleted. When deactivated, your MyRVT account will no longer be viewable on our marketplaces. For up to 30 days after deactivation, it is still possible to restore your account if it was accidentally or wrongfully deactivated.
Object, Restrict, or Withdraw Consent: When you are logged into your MyRVT account, you can manage your settings and other account features here at any time.
Portability: Natco Trading can provide you a means to request a download or the information you have shared through our marketplaces by filling out the form Here.
If you live in the United States or Canada, the data controller responsible for your personal data can be contacted at:Natco Trading Corporation
If you live outside the United States or Canada please reference the Residents of the European Union section below
Our marketplaces assume all users expressing interest in purchasing from our sellers and owners are of majority age, can sign a contract, have a payment form issued in their name, and have a valid driver's license. Our services are not directed to children, and you may not use our services if you are under the age of 18. You must also be old enough to consent to the processing of your personal data in your country or state of residence.
If you are a resident of the State of California, you may have additional privacy rights under the California Consumer Privacy Act. Learn more about these privacy rights by visiting our Privacy Notice for California Residents.
Currently the Natco Trading marketplaces are not open for use by residents of the European Union. We block IP addresses that trace back to locations within the European Union or European Economic Area. If you are a resident of the EU and have accessed our marketplace from inside the United States, you may search our marketplaces, create an account (tied to a non-European Union identity), or make connections with sellers and renters on our marketplace. However, your transaction or interaction may be denied or blocked if you provide personal information that identifies you as a resident of the European Union.
Effective: January 1, 2020
Last Update: 1/1/2020
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
|A. Identifiers||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information (physical illness, mental illness or disabilities).
Some Personal Information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||NO|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||YES|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||NO|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
|G. Geolocation data.||Physical location or movements.
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.
|I. Professional or employment-related information.||Current or past job history or performance evaluations.
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||NO|
|K. Inferences drawn from other Personal Information.||Profiles reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||NO|
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following business or commercial purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category D: Commercial information.
Category F: Internet or other similar network activity.
We disclose your personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, we have not sold any personal information.
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information during the twelve (12) month period preceding your request. Once we receive and confirm your request, we will disclose to you the information we are obligated to provide under the CCPA, which may include:
You have the right to request that we delete some or all of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to whom we have furnished that information to also delete) your personal information from our (and their) records, unless an exception applies.
With respect to the exceptions, we may deny your deletion request if retaining the information is necessary for us or our service providers to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity and authority to make the request.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period. If you have an account with us, we will deliver our response to your request to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that your request warrants a fee, we will explain to you how we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not, as a result of or due to you exercising any of your CCPA rights:
We reserve the right to amend this privacy notice at our discretion and at any time. The date this Privacy Notice was last updated is identified at the bottom of this page. You are responsible for periodically visiting the Natco Trading marketplaces or website and this Privacy Notice to check for any changes.
If you have any questions or comments about this notice, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Natco Trading Corporation
1708 Dolphin Ave. Suite 1010
Kelowna, British Columbia
Canada V1Y 9S4
Last Update: 1/1/2020