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Thor Motor Coach Serrano RV Reviews by Owners (2)

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Voted Most Helpful Review 2010 Thor Motor Coach Serrano 31V

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We bought a lightly used unit 3 years ago. Our first impression was that we had purchased a high quality home. But as we have used the unit we have experienced many problems. The slide out leaks and we've had repairs twice. The counter tops bubble and buckle with any moisture, what appears to be a solid surface counter is actually particle board with some cheap plastic wrap but the biggest complaint is the quality of upholstery used on all the seats. It appears to be leather but is flaking like for poor quality vinyl. Thor's answer is all furniture needs to be replaced. I have leather furniture at home that gets greater use. Thor's low quality product isn't what you'd expect when you spend six figures for a motor
- Teresa Walker, Colorado

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May 16, 2018 2011 Thor Motor Coach Serrano 31X

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Livability
Overall Quality
Floor Plan
Driving / Towing
Factory Warranty / Support
Purchase the unit new in 2012. We have owned it for 6 years. We winter in Florida and I've had it to both the Atlantic and Pacific coasts.

We had several problems for the first two years. Thor was very helpful with customer service.

We have had no mechanical problems but have had several cosmetic problems. The biggest disappointment was the quality of the upholstery.

This is the first class A we have had. We expected better quality but I also realize it is a project on wheels. Not suitable for any owner!
- RON ORR, Ontario

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