This trailer has serious electrical issues that RV shops cannot find and commercial electricians won't attempt. Workmanship and design detail are very shoddy, many glaring defects exist. RBD warranty dept. is apparently overwhelmed. There are two sides to buying factory direct, you get a better deal but service is almost nonexistent (In our case 1000 plus miles away). When you buy across state lines you loose a lot of your legal remedies.