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NeXus RV Viper RV Reviews by Owners (3)

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Voted Most Helpful Review 2018 NeXus RV Viper 29V

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I bought my brand new Viper 27V in September '17. So far, I have had to have the broken drawer in the booth fixed. That cost me a couple hundred. This was broken when I bought it, and they promised to fix it, but didn't. They paid for the parts, but I had to pay for the service. When I first ran the water in the bathroom it flooded the compartment underneath because the plumbing wasn't even hooked up!!! There was water leaking from under the bed. I complained to Nexus and they found a guy who would come out and fix it. I thought that meant they would pay, but they didn't. It was at that time that I became aware that EVERY SINGLE PLUMBING HOSE WAS NOT TIGHTENED!!!! EVERY SINGLE ONE!!! So I paid the guy to go around and tighten the ones he could without taking the RV apart. The stove didn't work. The guy came out and replaced it with a new one that Nexus paid for, BUT I HAD TO PAY FOR THE SERVICE CALL. There has been water leaking from under the kitchen cabinet and I've sent pics. They have surmised that the hot water heater hoses must be loose. I'M GUESSING THEY ARE CORRECT SINCE NONE OF THE OTHER ONES WERE TIGHTENED!!! I am waiting to see if they will pay for that. I sold my home and was going to retire in it seeing the country. It is now almost Christmas and I haven't gone anywhere. I am soooo sorry I bought a Nexus. I may just have to sell it and take a loss of tens of thousands of dollars and go back to work. I HATE YOU NEXUS.
- Leslie Deemer, Florida

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Voted Most Helpful Review 2015 NeXus RV Viper 28V

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The RV is fine it's the salesmen and owners who talk a good talk, but are the most unprofessional people in the motorhome business. They do not know how deal with customers like the major dealers do. Be prepared to be insulted, like I was over a 20 dollar wheel balance. Look elsewhere for more respectful service. The only professional people are they two young people running the Clearwater fl. Location. I am so upset with the salesmen and owner I am thinking of trading my two week old unit.
- Alfred Cavallo, Florida

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Sep 14, 2015 2013 NeXus RV Viper 29MM

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Unhappy with their customer service…I have owned a couple of motor homes. I am a travel nurse and live in mine full-time. Last year I purchased a Nexus Viper 29MM that was only a year old at the time and was in love with it. It had all the amenities I wanted and was very comfortable in it. That is until the rain hit where I was.. At first I didnt notice the leaking because it was in a closet and a cabinet that I did not get into very much, also the storage under the rig was not noticed either because again, I did not get under there much. About a month later I had to get into the closet for something and noticed there was mold growing on my clothes. Then I started searching for other places and that is when I found over my cabinet the linens and towels were growing hair and in the front cab on the floor board where I had stuff stored was also moldy. I began cleaning the mold which was a big chore. Then we got more rain while I was at work and when I got home my entire desk was wet, papers and computer and dripping onto the floor. I called customer service and talked to Steve and was very upset to find that their service was not very “customer friendly” Basically I was told that “I” had to find and pay for the person to come out and decide where the leak was and that since everything was out of warranty I would be responsible. Ummm people, this is a rig that is only 2 years old!
- Terri, California

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