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Keystone RV Reviews by Owners (661)

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Voted Most Helpful Review 2018 Keystone Raptor 425TS

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I purchased a 2028 425TS on December 23,2018 and in preparing it for a 5000 mile trip have found various workmanship problems, everything quit working on the 12V side, finally found it had come unplugged, poor place and way it is plugged in! Found screws that hold patio latch were twisted off from over tightening, light switch to accent lights hidden behind tv !!! Just dissatisfied with overall quality workmanship.I had a 2016 that I traded in which I no issues with.
- Dick Westerhouse, Indiana

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Voted Most Helpful Review 2018 Keystone Montana High Country 375FL

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I received our 375FL from the dealer (Mind you) and had to immediately bring it back due to a number of issues. Keep in mind that each round trip to the dealer is $60.00 in diesel fuel. (We live in hill terrain)

Fist thing I did was I tried to unload it from my truck; I couldn't because the switch panel that controls the jacks and levelers shorted out! So i had to leave it hitched up and bring it back the next morning. Yup, this would be a sign to come. They took one from another camper until they could get a new one in.

I got it home and after successfully unloading it, we wanted to show some family members the coach. The very first slide I opened up was the front living room slide. When I did, the fascia board fell off. The dealer had to re-staple it.
The bedroom slide fascia board was split and needed to be replaced.
A cabinet door had a bent handle and a crack and had to be replaced.
The ice maker to the fridge will not work. Still waiting for that to be fixed.
The screws for the wheel well skirting were loose. When I went to tighten them I notice that a lot of the holes were over sized meaning the self tapping screws were stripped out. I had to apply thread locker because my dealer sucks ass and said there isn't anything wrong with them.
The outdoor screws to the slide trim were also loose. I went around and tightened all of the outside screws I could find as a precaution.
The bed room slide is missing the side and top trim boards (Still going round and round with them because again, my dealer sucks ass).

All in all i think the quality is very poor for such an expensive RV. I emailed customer service at Keystone and the response I received was "That's what your warranty is for". Not "WOW, I'm sorry to hear you are having so much trouble and are so displeased with your experience. I'll pass it along to the quality department head". I've honestly have gotten better responses from McDonald's mangers and I've spent far less to receive such a response. Sad, very sad. Lesson learned.
- Ed Shaw, New Hampshire

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Aug 06, 2018 2019 Keystone Springdale Summerland 2600TB

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We enjoy the floor plan and it is the exact size and layout our family was looking for. But beware it was VERY cheaply made and not cleaned up after being made at the factory. We bought it brand new and there were metal shavings EVERYWHERE, the end of the dinette seat hade to be screwed on since it was never done the peepholes and screws were there but never done. The water pump stopped working on our 3rd camping trip. Luckily my husband is a an electronics and instrumentation tech and was able to take it apart. What he found was plastic shavings from holes being drilled all over inside the pump plugging everything up. Luckily saved us from buying a new one. The floor by the bathroom sink has a bump where something was underneath the flooring. The walls have seams that are very noticeable and hopefully don't come a part.
- Kayla Dockter, Wyoming

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Jan 04, 2018 2018 Keystone Montana 3730FL

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I have owned this RV since October 2017. Since then, numerous minor and major electrical issues have plagued my ownership. From circuit boards on max aire fans, to 120 volt Romex wire connectors under the stove shorting out and almost starting a fire, this RV has been a severe disappointment. Manufacturer has allowed a technician to come to site and make repairs, but has yet to fully reimburse me for those expenses when they said they would. Now for the second time, a water leak under the stove has caused yet another “Chinese finger lock connector” to fry sending soot and char onto the nearby drawers. Came close tohaving a fire. Now I am taking it in to a dealer to go through the electrical system and repair. Meantime, I am out of my part-time residence and will have to find a hotel. Yes , I will send Keystone the bill for that and yes, I am filing with the State of Texas under the Lemon Law. If I had to choose an RV, it would not be the Keystone Montana.
- Max Dow, Texas

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Aug 15, 2017 2018 Keystone Montana 3730FL

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We bought this luxury unit less than a month ago. It was at dealer for 1 1/2 weeks for warranty work - not touched. They are a joke. We are out on a trip. Refridge eats propane. Electric cable reel quit, called Keystone C/S yesterday- no idea. Fuses don't match index. Fender skirts almost impossible to keep on - I will fix myself. Other items just eating at me. For what this unit costs, it should be Turn Key premium. "NOT".
- Mark Adams, Colorado

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Jul 11, 2018 2018 Keystone Montana 3720RL

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We really like all aspects of this unit. Livability is great. Roominess is wonderful. Only one absolutely cheap thing is the tiles behind the stove & counter! They were falling off when we picked up the unit & fell off when it got hot! Grease spatter was very hard to clean. Keystone correct this in 2019!
- Richard Cox, Nebraska

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May 31, 2018 2018 Keystone Montana 3701LK

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So disapponted, hydraulics blew on first trip, fridge came from the wall, side panel on drivers side was not screwed in and only held by the silicon- fell off while driving- only had it for two weeks. Finishing work very poor- trailer looks beat up and it is only my hubby and I. Keystone- you need to up your game
- Donna Dombowsky , Texas

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Aug 19, 2018 2018 Keystone Alpine 3650RL

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Great 5th wheel for full timing! Best floor plan for us. Great kitchen! Walk around king bed. Bigger shower than we had at home. Very comfortable rear living area. Quality seemed much better than most in this price range.
- Lou Demetriou , South Dakota

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Oct 03, 2017 2018 Keystone Laredo 340FL

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We have had nothing but problems with this 5th wheel. The refrigerator now the slides it's been in service for longer than we've owned it,sad that original keystone sold out it used to be quality not quantity. Something that should have been an awesome experience has turned into a nightmare for us.
- Smith, Michigan

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Jun 05, 2018 2018 Keystone Alpine 3400RS

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Would not recommend this product. We bought this for retirement. Having owned 2 motorhomes, 2 cab overs and 4 5th wheels... One was a Cougar, this Alpine is by far the worst when it comes to craftmenship and attention to detail.... I have pictures
- Dennis Silvestri, Oregon

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Aug 06, 2018 2018 Keystone Cougar 337FLS

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This coach is so bad had to take back my self to factory , 1. shower leaking 2. hot water tank leaking 3. bed fell apart 4, roof separated and leaking , 5 floor buckled due to water leak 6. cabinets broke 7. moulding falling off walls 8. walls are discoloring , 9, back of camper separated , 10 all 4 slides are exploded 11, fig does not work 12, microwave face plate is bubbled , 13 front nose cone has bubble in it , so there is more , just to let u know customer service is so bad ,they give u the run around bad , I ask people to look at something else , I sent 53,000 on this coach and as of today 8/6/18 I won't see this camper till end of September , and the mfg said they are not fixing all the problems. so I ask look before u buy. it can be a nightmare,
- rodney beck, Pennsylvania

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Oct 26, 2017 2018 Keystone Passport Ultra Lite 3350

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Used the trailer twice and had to take back in for repair. One of the furnace vents was not working, microwave was broke, antenna does not pick up channels where we are, leak in trap in bathroom sink.. In for repair now so we will see how that goes.
- Kevin, Missouri

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Jul 09, 2018 2018 Keystone Cougar Half-Ton 32RLI

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I like my camper. I like the roominess. I have a problem with passenger side slide out leaking when it rains with slide out. Water is coming in somehow and running under sofa. Edge of carpet gets wet. Side window on drivers side leaks. Dealer is willing to fix. It is just disgusting. No one ever wants to buy a leaker. I am sure my dealer will do what is right. Has anyone else had this problem.
- Kim, West Virginia

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Jun 20, 2018 2018 Keystone Outback 328RL

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Slides leaked, they replaced the rubber seals and the first trip after I picked it up... it leaked again. Overall quality is bad, short in wiring, USB port didn’t work, refrigerator made a noise and the self level stopped working on the 2nd trip. It looks nice, but they are not a quality trailer.
- Ron Morgan , Texas

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Dec 21, 2017 2018 Keystone Cougar 31SQB

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First night out, woke up the the carpet soaking wet in the sofa/dinette slide. We were in Vegas. The moisture was from the A/C. The moisture made its way to the top of the slide and inside the Trailer. Dealer says they can’t find an issue. Have it Home in N. California. The fog was thick enough to cause moisture to puddle up on the slide. Carpet is soaked again. Local Keystone dealers won’t give me the time of Day because I did not buy from them. I have to drive over 90 miles to purchase dealer and they can’t see me until January 26. I called Keystone Corporate and there is nothing they can do. Afraid the moisture is going to cause water damage and that Keystone will not fix it and say it was lack of maintenance....... can anyone help me?
- Rob, California

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Jan 16, 2018 2018 Keystone Montana 3160RL

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We are very happy with our rig after 6 months. Quality is very good. Had an issue with the Norcold refrigerator that Camping World of Tucson fixed quickly. Perfect floorplan for a couple, 35 ft length makes it easy to tow.
- Zack, Arizona

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May 19, 2018 2018 Keystone Montana 3160RL

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What a great floor plan this RV has. Everything is laid out conveniently and accessible including a ceiling to floor pantry with lights inside. All of the appliances are stainless steel and top notch which gives the kitchen a very appealing look.
With the high-end suspension everything is just the way we left it when we arrive at a new destination. We really enjoy the large screen TV and the electric recliners. My wife is not a very tall person so she has some difficulty closing most recliners – not these. The rear end cap which is part of the LEGACY LUXURY package adds a touch of class to the entire rig. The InCommand system makes the operation of the awnings, lights, levelers, etc very easy and convenient. Gotta love this Montana.
- Carl Geis, Arizona

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Jun 27, 2018 2018 Keystone Montana 3160RL

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Purchased this unit July, 2017 based on quality of last two models (2003 & 2011) which were great quality. This unit not so much, terrible interior finish work, problems with the Level Up system. We've had the micro wave, cook top, oven, kitchen faucet and curbside landing jack replaced and numerous additional trips to Camping World repair stores over and above the fore mentioned work. The 18 cu ft fridge's left door still sags after being taken back for repairs, and has worn the fridge floor so thin, that the floor has developed a crack in it. All Norcold wants to do is to install a second set of door shims, again to keep the door from rubbing the floor, after the crack appeared. They won't pay to repair the floor crack. just They won't accept responsibility for this defect! Now I have a unit less than a year old and is a far cry from a quality unit as Keystone managers think it is. What happened to Keystone's quality control and support?? Think twice about buying any Montana product.
- Rich Haworth, Oklahoma

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Aug 04, 2018 2018 Keystone Impact 311

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My new impact from dealer in North Carolina.
Is a great unit in term of my desired floor plan. But came with the following isuues. If Jeystone quality is bad worst was dealer repair the items prior final inspection.
Stove cover is broken, several scratches
Skylight paper damaged
Gas tank access door broken,
Back sofa support broken
Sofa table holder rusted
Bath door wood simulated paper delaminated
The most dirty RV i ever got
Lot of rust in frame
The AC control is obstructed by the TV

Only the few items from firs couple of days

Keystone quality is horrible. I accept that is my fault buying keystone product but had no options when forced to trade my previous lemon montana. I suggest you goigle about the triaker king tires Keystone put on his units. I had to exploded tires in term of 30 days. Keystone wasged his hands. Do not buy keystone
- Pedro J Monroig, North Carolina

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Oct 11, 2017 2018 Keystone Montana High Country 310RE

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We've waited years to purchase this RV. We purchased it June 2017 and it's been in for repairs twice now. Several items that they "supposedly" fixed were not fixed or they fixed with a bandaid. That is completely unacceptable. Am definitely having buyers remorse. Wouldn't purchase it again!
- Lynn Sack, Nevada

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Aug 02, 2018 2018 Keystone Montana High Country 305RL

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1St the a/c went out 2 days after receiving my trailer. My understanding is keystone would not replace it. The dealer I bought from (midway in Cody wy) paid and replaced it. Bolts snapped off front door. The floor with dinning table fills week. Cheaply made furniture. Sounds like I've been lucky after reading the reviews. Should have done that 1St. My 2001 Montana was alot better quality
- Tina Brown, Wyoming

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Dec 24, 2017 2018 Keystone Montana High Country 305RL

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I bought a 2018 Keystone Montana 305rl November 2017. We camped in it twice and had a couple of small repairs made. The second trip we took with it we noticed the floor on the slide with the dinnett was weak when you step on it. The RV center we bought it from is working to fix it . They've had it for three weeks now ,still no rv.
- Greg , North Carolina

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Aug 10, 2018 2018 Keystone Summerland 3030BH

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Slide out leaked from day one.
Wallpaper behind stove and beside entry door peeled off. (Took two months to repair at dealer, they blamed it on keystone)
A/C cooling doesn't do better than a 5* drop if it's over 85* outside, dealer passed this off as not being able to repeat. (Probably because it say there for 4 months and then it was too cold)
Trim around front access doors, blows off on The highway.
Seam strip covering roof/front//side of camper is lifting off and screws are backing out.
12V water pump, leaked at pump fitting.
Water heater control board failed after maybe 24 hrs use. Replaced board my self after being told keystone would reimburse. They'll reimburse but want a w-9 filled out so they can claim it as an expense and you have to pay the 15.3% tax on whats now considered personal income.
Trim screws are always falling out everywhere on the camper.
Total piece of garbage! I would never buy another keystone or related brand Rv.
Very disappointing purchase.
- Shawn Irwi , Pennsylvania

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Apr 30, 2018 2018 Keystone Springdale 3030BH

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Just took our first trip in this trailer. Some of the materials in ours are rather cheap. When we attempted to make the table into a bed, one of the table pedestals pulled right out of the floor. The screws holding them down are tiny and barely go into the carpet, let alone the actual floor. The flooring does not seem real solid either. Our main complaint about this trailer compared to our last one is the lack of storage. This is actually a good thing though as I realized we had a lot of stuff we really didn't need in the old one. But if you are a "just in case" packer, you may need to get creative with where you put things. Everything else worked great!
- Rick, Washington

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Aug 07, 2018 2018 Keystone Hideout 298BHDS

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The light switches for the main part of the camper are high on the wall near the bathroom door and can only be accessed after entering and climbing two tall steps, 11" each - not good for bad knees! My husband who is 6' tall can reach the switches, I am 5'6" and cannot without climbing the stairs.) Other than that, the only light switch in the camper that is on the wall is in the bathroom, the rest of them you have to reach to the ceiling to turn on. The storage cabinets around the TV are very narrow/shallow they could be twice as deep, provide much more storage and still not infringe the movement of the slide. The tall narrow pantry by the fridge has only two shelves in it therefore there is a lot of wasted space at the top of each compartment. They should have put three shelves in, it would have been a much better use of the space. There is a lot of storage space if you lift up the board for the lower bunk, but it is not easily accessible. This would have been nice to be able to access from the outside as well. Also, the door to the bunkroom opens into the very small floorspace, rather than out into the main room against a wall that only has the thermostat on it. Poor planning!
I like the layout of the main cabin with the island. It provides much-needed storage for the kitchen area. I added a short cabinet at the end of the island closest to the door so that we could have easy access to flashlights, etc. This is another area of space that was wasted that should have had a cabinet installed. I like the shelf under the microwave for putting a coffeemaker. The TV is on an arm that extends, making it easy to view from the sofa. The bathroom has a nice linen closet with good storage, and the shower has a bench. I really like the tall cabinet for hang up clothes as well as the dresser in the bedroom. Very nice! This camper has better under storage than many of the campers we looked at. Be aware that most of these models no longer have the sink in the outside kitchen just a short mini fridge and the grill. I have mixed feelings about this camper. I like the layout but the inconvenience/effort of climbing the tall steps just to turn on the interior lights, and the lack of good planning regarding storage, make it very difficult for me to give this a good review. Since we bought this new, we will use the camper for a few years but I'm already thinking about our next one.
- DebiDime, Kansas

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May 17, 2018 2018 Keystone Cougar Half-Ton 28RLSWE

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We love our Cougar, the inside is very light and with all the windows it is nice and bright. The outside kitchen is fantastic. The 1/2 towable is a plus the gas mileage on my diesel averages over 16 mph through the mountains. Our prev5 th Wheel I averaged 11 mph.
- Robert MacLean, Georgia

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Jul 30, 2018 2018 Keystone Cougar 27SAB

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Cougar has auto leveling, but ours gave constant errors. After attempting to put pads under the foot (which worked for a while) it fell off and broke. Keystone said their faulty leveling system did not break the foot we did. Sorry not under warranty. This is likely to be an expensive repair and we have to travel 3 hrs each way to deliver and then retrieve it after repair.
I wouldn’t normally write these things, but the cougar quality in general is very dissapointing. Staples sticking out of carpet, door knobs disfunctional, etc. What’s next?
- Tom W., Indiana

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Mar 22, 2018 2018 Keystone Cougar 278RKSWE

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These rigs are very cheaply made. Everything breaks within days of use. Walk around bed is a joke... it's walk around if you don't mind steps. Service on these rigs is impossible. They rock like crazy When someone is walking. I wish this never happened.
- Sandra , California

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Sep 13, 2017 2018 Keystone Summerland 2660RL

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First time we took it out was on Labor Day 2017. Thoroughly enjoyed it. no problems so far.Fits our family just fine.We learned a lot about it that day as well.Look forward to using it a quite a bit more times before yrs end
- Don Smith, California

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Feb 26, 2018 2018 Keystone Fuzion Impact 260

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This unit is very functional, provides plenty of storage , love the screened in cargo area. Loved the modern cabinet and Stainless Steel appliances.This unit is perfect for a family or a who loves to camp and haul their machine. I would recommend this unit.
- Karen, North Carolina

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Jan 09, 2018 2018 Keystone Outback 255UBH

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Fit and finish of the RV is horrible, they didn't cut the trim pieces, they broke them off and nailed them into place, my previous RV was a skyline Eco-Camp considered to be very low end, but the quality of work was much superior to the Keystone Outback. There are several things that are designed poorly, but the worst is the closets. They are so short, that all your shirts wrinkle just hanging, what on earth were they thinking?? There is plenty of room below the closet if they extended them 6-8" it would be a whole different experience. I bought from camping world, I have not been pleased with the service so far. 5 Calls within the first 2 weeks of ownership to just get someone to the work done they promised when I bought. The great thing about this camper it is much warmer than my last one, they did insulate it well and that has been a very fun experience compared to my last RV. It pulls very well, but so did my previous one. The layout is great in the kitchen area, but the bathroom is really small? not sure why, again there is room, but they just didn't seem to use it? No toilet paper holder in the bathroom?? no towel rack. Seems like they just cut crap to save money and let you fix it. I agree it's just $20 to get from Amazon, but really?????
- David Dietzel, Arkansas

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Feb 25, 2018 2018 Keystone Passport Elite 23RB

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I bought this camper in the late summer of 2017. This is a great camper for a couple with lots of storage and counter space. We love this camper and have been camping three times in it and have enjoyed it each time. The biggest complaint I have with our camper is the mattress that came on the queen size bed. Passport should be embarrassed to put this mattress in one of their campers. After sleeping on it for our three camping trips, I ordered a new mattress and disposed of the old mattress in the county dump. When I unzip the mattress to look inside, the mattress was stuff with what appeared to be packing material. There was no support to this mattress. I would recommend the camper with the understanding when you purchase it, you are doing so knowing you will have to buy a new mattress. I replaced this mattress for about $200.00
- nils thornton, Georgia

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Aug 20, 2018 2018 Keystone Springdale 235RB

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Bought this camper in mid July brand new.Loved the looks of it and seemed like a real quality rv overall compared to others we looked at.Brought it home, and our first camping experience was a disaster.had a bad check valve or it was installed backwards. Not sure. Low points hot and cold were leaking.Loose fittings under the hot water tank. Door for the bathroom wouldn't stay shut. Toilet had a loose valve so water would just drain out.Other than that it was great.Lost 3 weeks of prime camping time. Disgusted! Apparently they're just slapping these things together anymore.
- Stephen Fox, Pennsylvania

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Jul 18, 2018 2018 Keystone Cougar Half-Ton 22RBSWE

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Keystone should be absolutely ashamed of the lack of quality control during construction of their units.
I am totally unsatisfied with what I have found and have not even used the unit to date.
Pretty obvious that the workers have no pride in what they are doing and management is not doing their job or just do not care.
BUYER BEWARE
- Brad McClelland, Alberta

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Oct 17, 2017 2018 Keystone Cougar X-Lite 22RBSWE

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First, I selected this trailer because I could get a double recliner instead of a dinette. And it has a king sized bed. The bathroom is roomy enough. However, there have been several problems. Tv not hooked up to the radio for sound system. Simple fix but had to tear part of the cabinet off to get to radio. No instructions on how to winterize...just says winterize. The galley holding tank doesn't have a valve for emptying. Nope, none. Nowhere. Getting help from Windish RV is like getting help for Puerto Rico after a hurricane. The bar part of the countertop fell off when I leaned lightly on it. Wall paneling in the slide out is coming loose. This trailer was promised in July. It was ready after Labor Day. I sure hope that's all that's wrong.
- Linda Deniston-Peavler, Colorado

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Jul 30, 2018 2018 Keystone Cougar 21RBSWE

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We like the trailer, but there are some problems. The king size bed is nice but making it is real tough with the steps on the sides and the mattress is trash and had to upgrade. The drawers under the sink slide open every time you hit the brakes and the one screw holding the slides fell out. Added more screws and locks to drawers. The U-shaped dinette is good for two but no one can sit on the inside there is not enough room. To fix this I removed the U shape that way two can sit on each side, also made a new bigger table. The cabinets are cheap and not installed well. The rack on the back was attached with small self tapping screws. One broke off and I never used the rack. Drilled these out and installed 5/16" bolts. Water heater barely stays lit. Propane regulator is to low 6" we. Heater need min of 10.5"wc.
- Don Martinez , Colorado

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Jul 08, 2018 2018 Keystone Hideout 212LHS

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Bought this brand new, this is the 3rd same unitvwe had to find to get one someone acceptable, 1st unit had while front panel behind bed coming unstuck, Camping World in Harrisburg would not fix. 2nd unit was in Syracuse NY and it was with many many factory flaws and we bought it only to find it was sold and transferred to the Harrisburg location. Sold us the other new unit that when we pickup up found a large dent in front of unit, the paper on the wall to right, while wall paper was coming undone. Said they would fix under warranty- waiting to see if, when, and quality of work
- Kristen Post, Pennsylvania

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Jul 08, 2018 2018 Keystone Hideout 212LHS

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Bought this brand new, this is the 3rd same unit we had to find to get one somewhat acceptable, 1st unit had whole front panel behind bed coming unstuck, Camping World in Harrisburg would not fix. 2nd unit was in Syracuse NY and it was with many many factory flaws and we bought it only to find it was sold and transferred to the Harrisburg location. Sold us the other new unit that when we picked up found a large dent in front of unit, the paper on the wall to right, whole wall paper was coming undone. Said they would fix under warranty- waiting to see if, when, and quality of work
- Kristen Post, Pennsylvania

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Jun 08, 2018 2018 Keystone Bullet 1800RB

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Purchased in August 2017. Immediately discovered how uncomfortable the Murphy Bed is. Hard as a rock..
Took it out for a week when purchased, small stuff happening, not bad. A second week in the Everglades and stuff started leaking.
Husband tightened up the faucets in the two sinks and checked the drains.
This May, headed out for a big trip to Canada over 2 months. Now heading back south.
Kitchen faucets leak when ever hooked up to city water. Unable to get to it, behind a gray box.
Everything put together very cheaply.
Once back to FL will take it to dealer. Have fingers crossed, but everything they say is covered in one place is not covered in another part of the paperwork.
Very uncomfortable seating and the Murphy Bed is hard to open and close. We just leave it open all the time.
We bought it so we could have something better than a tent. It is.
- Laura Shaver, Florida

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Apr 30, 2018 2018 Keystone Hideout 177LHS

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We just bought a Hideout 177LHS from Gardeeners RV in Great Falls.MT. We love the floor plan, the big picture window in the dining area. Perfect for 2 people. We've scheduled our first camping trip to Glacier for 4 days over Memorial Day. The salesman (Todd) very nice & helpful.
- Victor Swett, Montana

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Aug 05, 2017 2017 Keystone Raptor 425TS

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No one to blame but myself for buying this piece of junk. It has been nothing but trouble since day one. Cannot use the steps on the back ramp because the brackets were not installed properly. Defective lights that were never wired. Fridge left door flap has to be closed manually. Two out of three stove eyes have to be lit with a grill starter. Tanks missed labeled. Could not close and open closet door until I adjusted it. I have a list of things as long as my arm. Warranty work? How do you service one of these when you live in it? Cannot wait to get rid of it.
- Charlie Presley, Tennessee

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Feb 27, 2017 2017 Keystone Fuzion 414 Chrome

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This is the biggest 80k$ mistake I've ever made. First off my 2017 had been in the shop for 3 months of the 5 months I've owned it. The key to unlock the ramp for is the same universal 751 key that everyone other manufacturer uses so that anyone can walk up and open my back door to give them access to everything in my rv. In my rv the trim was broken in several places, cabinets were broken, the kitchen drawers were broke, faucets leak inside and out. I called and spoke with keystone. There response to me is that's why we have a warranty and that the locking issue is my responsibility of changing if I want better security of my personal belongings inside my rv. This is the worst experience I've ever had to deal with after spending 80,000 $on an rv. Poor construction, poor quality control, poor customer care and services. Please whatever you do don't buy a keystone rv products.
- Richard birch, Louisiana

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Jun 16, 2017 2017 Keystone Fuzion 414 Chrome

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Ive owned my 414 for one year now most of the problems were taken care of by keystone but the air conditioner does not cool off the trailer in 95 degree weather. Keystone and the dealer say everything is working fine we need to add another A/C unit at the cost of apx. $4000.00
I would think a 5th wheel with 2 A/C units and the blizzard package would be able to stay cool or warm.
- Rick Cunningham , Oklahoma

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May 02, 2017 2017 Keystone Residence 40LOFT

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I have owed this for about one month love the inside and the added loft is great for extra storage. I did notice they have no insulation in the back end of the trailer I cut a hole into the back of the fiberglass to install a dryer vent and their is no foam board or insulation. Then I looked under the dresser and seen were they drill a hole for the incoming water supply and you can also see they never put insulation or any foam board in the walls. Not sure why maybe because keystone does not care. its not quality work they do. its quantity that they care about how many can they build for the day. Then the shower its made for someone no taller then 5foot im only 5"9 had to re drill holes and move the shower head up it was good for my stomach only other then that I do love it wish had insulation though I live in it full time.
- steve doc, Washington

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Aug 07, 2018 2017 Keystone Retreat 39FDEN

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Have heard many great things about these rv's. Can live in, visit, and easy to settled down in this type ot travel trailer. Big to be towing around the country, perfect to establish a place to bring family together.
- Louise, Florida

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Dec 20, 2016 2017 Keystone Montana 3950BR

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Ordered a brand new 3950br legacy edition/4season and have over 35 items that need fixing or were not included as ordered including correct furnace,floor insulation missing completely and the list goes on.keystone rep does not return calls. Over 20 calls to him. Worst customer service I have seen.
The quality in rv is extremely poor and I would advise buying a another brand!!!
- Jay guimont, Minnesota

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Jul 13, 2017 2017 Keystone Montana 3921FB

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Horrible Quality! A/C does not work. Replaced one right off the lot and had a 3rd AC INSTALLED. We are rolling in sweat as I speak. We have the Legacy Package which is an upgrade and 4 Seasons omg. We are so disappointed. It's been in for repairs more than we've used it in the last 4 months. We are so regretting this purchase. MONTANA is not the quality RV it use to be in years past. BUYER BEWARE!!!
- Reid, Tennessee

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Dec 21, 2017 2017 Keystone Montana 3920FB

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Our first night out on our way from S. Dakota to Florida - when we stopped thought I would take a shower, however when I went to open the shower doors they fell off in my hands. So then I decided to take a bath in my new glamour tub no hot water. After my husband calmed me down he said lets watch a movies - the dvd player wouldn't work, so then he said OK lets listen to music and read, unfortunately the surround sound wouldn't work either. Now remember, this was our first night in our full timing new home. It has gone down hill from their. Our air conditioners quit working on the 4th. of July week end in
Florida, 101 degrees, the local dealer would do nothing for us since "you didn't buy it from us" so we had to get a mobile RV repair man, not only was one of our cables bent, but also the ac froze and there were major issues with both thermostats. 2 weeks after that our upstairs bathroom black tanks would not drain, first we had to once again pay a mobile repair to come, we needed a new cable and a new valve for the black tank, however, the issues continues to be a problem. Every time we want to empty the black tanks for the upstairs bathroom my husband has to remove all the slide supports, tip the nose up, once it drains in about an hour he then has to back wash with a hose since there is no rinser on the tank. The outlet line is flat so we cannot get any velocity going to pull out the solids. Keystone's customer reps reply to this that is the way it was engineered so you will have to live with it.
This rig lists price was $90,0000.00, we are full timing RV resort managers. The local dealers will not touch our rig for any reason since we did not buy it from them. Keystone says if we use a mobile repair man it is on us. They said to call them if the local dealer won't take care of us. Now, would you want to take your home to a dealer who is forced to take care of you. How long do you think they will sit on our home? How well do you think they will repair it. We are looking for people who would be willing to join a class action suit with us. We have about five Montana owners thus far. If you can help please e mail us at wolfsharon@sbcglobal.net. DON'T EVER BUY A KEYSTONE PRODUCT - NO CUSTOMER SUPPORT. When my husband called the manufacturer of the DVD player they immediately overnighted us a disc that repaired the issues. When we told Keystone about this they asked us to send them the disc!!!!
- Sharon Wolf, Florida

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Dec 04, 2017 2017 Keystone Alpine 3901RE

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Black tank slow to drain in for service 6 times found vent problems still slow wont empty Replaced recliner chairs twice Chandelier fell from ceiling didn't break fixed myself, poor quality its a POS.
- Jim Poulin, Arizona

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Jun 08, 2018 2017 Keystone Fuzion 385

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I have had some warranty work with my rv and keystone doesn’t care for there customers at all. I have my stickers replaced and have waiting 3 months for them to send them. They sent the first batch and they were torn and they still haven’t sent new ones for 3 months. I would never buy a keystone again. I would return it if I could. I have had to cancel 2 trips and I pay storage and keystone just doesn’t care and tell me they will get to it when they can. Don’t buy a keystone! You will have something go wrong and they don’t care about there customers
- Doug coates, California

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Jun 16, 2017 2017 Keystone Montana 3820FK

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Bought this RV, took it out for the first time in June. The front AC unit blows hot air and has water building up inside of it. The stairs feel like the heater is on beneath them. So in the kitchen it's probably 100+ degrees. The rear unit is set to 55 degrees and barely blows cold air. Needless to say this has been a miserable trip.Lost a fender off one of the slide outs while driving down, was missing two screws. Fan was missing screws also on one blade, so was dragging and wouldn't work. Wooden piece in kitchen was off when we opened the slide outs. Another major negative is you can't get in the unit with the slides closed. The bedroom door piece that keeps it on the track is broke. So much for spending 60k+ on a nice LOOKING RV! Very poorly built!
- Julie Jones, Texas

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May 18, 2017 2017 Keystone Montana 3820FK

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We have had nothing but problems with this unit and the company When we bought the unit our air conditioner would not work, they attempted to repair the air conditioner and since then every time it rains large amounts of water come in through the intake vents ruining walls, mattress, floors. They attempted to fix this problem six separate times unsuccessfully. The unit still leaks. We are now in the middle of a lawsuit with both companies and they will not take responsibility for making and selling a poorly constructed unit. A complete nightmare. Do not buy a Keystone product, they stand behind nothing.
- Jessica Maxwell, Washington

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Aug 28, 2017 2017 Keystone Montana 3791RD

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The A/C (one front and one back) units cannot keep up with heat when the temperature goes above 90 degrees. It is August in California, the outdoor temperature is 107, and the inside temperature is 99. Unacceptable. We have to load the dogs up in the truck and go for a ride to cool off. I feel sorry for the cat. We have the four season and legacy package. I'm not sure what four seasons they built this for but it is definitely not for summer. There have been other small issues but nothing major. The A/C system is the worst I've ever seen. Think twice before buying if you don't live in Canada or Alaska.
- Pam, Texas

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Jul 30, 2018 2017 Keystone Montana High Country 378RD

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Poor customer service skills amplified our disgust with the quality of this unit. Fridge panels warping off and breaking the trim, bathroom door fell off roller and gouged trim, outdoor shower valve hot water side shot off and wont screw back in, auto vent controller dead so fan ran without a way to turn it off, and fridge takes forever to cool on either a/c or gas. Had to replace the GFCI in bathroom, it simply stopped working. Sofa/recliner weak (we are not heavy people). One of the larger window shades is dead. Bubbles in linoleum. Non metal bolts on glass cover for cooktop disintegrated and had to be replaced. Carpet THE WORST QUALITY which we should have noticed when buying, but come on... Overall, a great floorplan. But, even the EXIT signs on the escape windows have curled and fallen off. This is what we paid for? Oh, and the unit is on cape cod, on a seasonal site, so no, we can't "bring it in for a service". Send someone out to fix your defects! To make things even more insulting, tbbe keystones staff seem extremely unhappy and have very strong defensive language. Sounds as though they are fielding multiple angry people and are not emotionally equipped to have their jobs. I'm pissed, and when they didn't call back, I got even more upset. Then they got upset, that I was upset?? Not cool, Keystone. You can do much, much better.
- Really disappointed buyer, Massachusetts

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Dec 13, 2016 2017 Keystone Montana 3730FL

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the rv is fine. it's the steps that fold up inside the trailer. If you have a garage for your trailer the steps are to long to unfold. The steps are one and a feet longer than the slides. Also when folding up all dirt on step go in the trailer. The steps are heavy and hard to lift up, and if there's frost it melts in trailer. the trailer is a Montana 3730fl 2017
- stan, Idaho

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Oct 07, 2016 2017 Keystone Montana 3720RL

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We've had many Keystone fifth wheels when to the camper show last night in Novi Michigan the new Montana fifth wheels are junk the quality of the cupboards and wood work is really poor quality I will keep my 2014 Big Sky was going to get a new Montana. I like the new floor plans but the quality is very cheap the furniture is cheap The faucets they put in the kitchen and bathroom are very cheap I don't know why they did this to a Montana but my 2005 Mountaineer fifth wheel we had was a better quality Better Built fifth wheel then the new Montana's today the TVs and electronics are all poor quality I have no idea why Keystone is doing this the back of the fifth wheel is not a full fiberglass piece no more the appliances they are using are the cheapest on the market Montana is supposed to be a higher-end 5th wheel a lot of people don't know how they used to be.
- Kurt Jankowski, Michigan

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Aug 29, 2017 2017 Keystone Montana 3720RL

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We traded a 39 foot 2016 Montana High Country that we used only 2 times on a new 2017 Montana 40 foot. We thought the quality was better but since we have only used this new Montana twice now and then pulled it to AZ for the winter it is also lacking in quality. The hot water heater on demand does not work and has been worked on and new fuses installed. The crown molding in the living room had fallen down and scratched bad from riding on the slide out and the other side is coming loose also. I will never buy another Keystone product.
- Rich Mills, Wyoming

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Jul 15, 2016 2017 Keystone Montana 3720RL

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First, this RV is virtually problem free. The spacious flow of the floor plan is excellent. Highlights are a large pantry, stainless appliances, very comfortable furniture and the iNCommand system.
Outside the dual awnings are perfect, the auto leveling system is an excellent feature and the finish is easy to maintain.
- Carl Geis, Arizona

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May 29, 2017 2017 Keystone Montana 3711FL

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Water leak true the ac vents I this have the rv for two weeks. I guess is a recall in this rvs dealer known about it and they don't fixed or a least told me about it when I whent back they said I need contact kestone
- Oliver Guyton, Florida

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Sep 28, 2016 2017 Keystone Montana 3711FL

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My unit is only 4 months old: everytime it rains rear a/c leaks water into vents which is over bed and tv.
Seller tried to correct but Keystone is not providing new a/c unit.
Everyone please save your money and buy differant mfg.

Anyone with Ideas how to get Keystone to honor their warranty please help!
- Rita Smith, Alabama

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Jul 24, 2017 2017 Keystone Montana 3710FL

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one trip the bedroom AC stoped working, the front AC is not worth having 80 out and 78 inside with the AC on high. Keystone should be sued over this BS of an AC system. Black water tank will not drain, Black water flush is not working, TV will not connect to Cable, bedroom door fell off. after 50 miles out slides starting coming out. Im taking them to court !
- James Dragoo, California

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May 17, 2017 2017 Keystone Fuzion 371

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Bought ours in February 2017 - it was a show trailer. There are two 371's for 2017 - the early model and the X-Edition. Ours is the early model, and is the fourth RV we have owned. I wasn't happy with the dark colored exterior as it causes issues in the sun, but "happy wife happy life". She loves it, and we were able to find many matching accessories.


The floor plan is excellent - It certainly checks all the boxes for making my wife comfortable with a Toy Hauler. Previous Toy Haulers are spartan in this price range, not having many amenities or comforts to just being a shed for toys on wheels. The 371 was the standout at the RV show, price/features being the criteria. From the 6-jack hydraulic leveling to the app-control, you seem to get far more than the asking price would indicate. What could be better?

But that is where it ends. As others have said, if you plan to buy a Toy Hauler - particularly one of these - prepare for some work. Not only will you be presented with rushed design and poor engineering, but you will find many hidden flaws that quickly come to light when you use it.

The first problem I had was with the Lippert Hydraulic system quick connect plugs on the fill tank. One was leaking, and it took many tries with Lippert to find out that the connectors should have been removed by the dealer and the lines capped off. Got that done, no more leak. #4 Hydraulic caps saved the day. $8, and I did it.

At the show we noticed the bathroom door was loose on the hinges, it was fixed by the dealer before delivery, but after a 1200-mile trip, it had come off two of the hinges and beat the ceiling and some moldings. Seems the door is solid wood weighing about 30-40 pounds, and is held on by Bi-fold door hinges that could only take about 10. It is now sporting 7 hinges, and will get a piano hinge if necessary. It should have been mortised with real residential hinges.

The Television mount bracket was screwed into 1/4" Luan instead of the blocks behind the panel. It came off luckily soon after we returned home, or we would have lost a 47" TV. I found the blocks with a stud finder and had to cut the arm 3" shorter. If it comes loos again I will bolt some 3/4 plywood to the mount.

You hit your head on the cabinets in the bedroom, and the door to the garage. I guess the person who designed the interior was 4'5" tall. The rear bathroom is the proper height!
To solve this we put little Duck stickers where you can hit your head. The humor helps the bumps.

There was a pound of sawdust in all the ductwork which had to be vacuumed up after it all blew out. Many parts were put in places they did not go, or had no logical use. There were flaws in all the paneling and moldings which had to be fixed with a stain marker and eyeliner.

Be prepared to deal with these and many other problems when you make a decision to buy a 371 and probably others. If you are not handy you will wait months for repairs or be sorely disappointed.

All this written, I still love the trailer, and would definitely recommend it to a handy friend.
- Relatively Happy, Virginia

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Sep 18, 2017 2017 Keystone Fuzion 369

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We bought this camper paid a lot of money for it and the refrigerator is giving us problems. My husband has called Keystone and we just keep getting the run around. I would not buy one of these from anyone. A person spends over $60,000 on a brand new camper he or she should not have to deal with this kind of customer service. This is horrible.
- Tonya L Hale, Missouri

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Oct 23, 2017 2017 Keystone Montana 3661RL

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We purchased this new on May 31st, 2017. It's been in shop for the same repair 3 times now. When it rains it leaks from the cold air return vents. We have camped 3 times, and it's been taken back to dealer in Straford, MO after each camping trip. Same leaks. We were told it was a top of the line brand for the past 26 years. WRONG! We have contacted Keystone, the maker of this 5th wheel, 4 times now, but they have done nothing to help with the situation. It's a beautiful unit, but poorly built! Who ever built our trailer, had to be hung over or half asleep. We are paying for a trailer that has and still is in shop...more than we have had it to use. Shameful KEYSTONE!
- Vicki Walden, Missouri

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Nov 03, 2017 2017 Keystone Montana 3661RL

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I have had my unit for a year and in the year it has been brought into the shop numerous times for numerous repairs. This will be the third time for repair of my furnace, the board keeps getting wet. Keystone advertises this as a 4 season unit, but this has a major defect with the furnace and I am not able to use this in the cold months. After reading numerous reviews of people having the same issue with the furnace, Keystone should have a recall on this furnace.
- Donna Zuidema, Illinois

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Jul 11, 2017 2017 Keystone Alpine 3660FL

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We bought a new Alpine 3660 and so far the slide has peeled the trim off the trim fell off and smashed other trim we've had it in three times for the water heater which still does not work now it's been in for a month for the water heater the chandelier fell and shattered all over the floor. The fifth wheels been in the shop more than it's been on the road not very satisfied with this unit at all
- Steven crane, Wisconsin

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Jun 23, 2017 2017 Keystone Montana High Country 362RD

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Well we have always had Montana's as we have felt the quality was the best. Looked at multiple other brands but loved the layout of this camper, non like it. A year later we made our purchase and immediately had issues with the jack, dealer said they didn't grind on it but find it hard to believe Keystone would have, that is until we really get to notice the quality and care about the rest of the camper. The camper has a horrible water leak out of the return air vent in the rear den. The list continues, the living room slides in and the top trim rubs the half bath wall and has already ruined the wallpaper. The table hits the corner of the entertainment center wood and peeled the finish off of it. And last but not least when you walk around barefoot in the bedroom you feel every screw head sticking up as they weren't put in the sub floor all the way. I contacted the call center for Keystone as you cant talk to anyone that cares, and of course like usual, I'm the only one they have heard of with this issue. Summed up I am very disappointed with the quality and care of Keystone. I have sent emails with no response which tells me how much they care, the least they could do is acknowledge the problem and tell me they are working on it. I would not recommend Keystone to anyone and wont ever buy another.
- Cody, Iowa

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Jul 20, 2017 2017 Keystone Montana 362RD

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The A/c unit is bad on this rig! the master bedroom have cold ice A/c but the kitchen and bunkroom is scortching hot! I see a lot of rust that shouldn't been there especially being 2017 rig. The entire beam of where you place the sewer hose is rusted inside we can't even use it. there are sharp edges on the dinning chair my child got scratch and it wasn't just a simple one it was a deep wound kept bleeding. The chairs have as I investigate chairs have sharp points nails or staple sticking out and it hurts to the touch. having issues with draining system!!
- che delrosarii, California

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Feb 28, 2017 2017 Keystone Montana High Country 362RD

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We have had numerous problems with this camper. We bought it in Oct 2016. In November we had a storm and it leaked so bad in the bunk room, that I had to put out theee pots to catch the water.
The next problem was the trim on the bedroom cabinets. They are not made of real wood anymore. They are covered by an adhesive backed paper. When the cabinets were made, the person covering them did not take the time to make sure the paper was properly applied. The paper is sticking straight up on the top of the cabinet and there are bubbles all underneath thpaper. I'm sure in a years time, all of it will be peeling.
The next problem, there are two bunks with no way to get on them, other than to climb on the tv cabinet or on top of the recliners. How long would they hold up to kids climbing up on them? Keystone is so cheap that they can't even offer us a ladder.
The next problem, the black and grey water tanks were marked wrong, which caused the first several flushes to be done with the black water. Real nice huh?
Next problem, the freezer does not stay at freezing temp. It takes two days to freeze a tray of ice.
The next problem, two window shades did not work. Dealer did order those, but we had to install them ourselves bc we LIVE in this camper and. Annoy take it in to dealer and leave it for weeks to be fixed.
The next problem, the washer and dryer hookups were put in a cabinet that will not open far enough to put a washer/dryer in it. This was caused by poor design. The cabinet doors will not open due to slide out trim.
The next problem,the door knob on the bedroom door has fallen off three times. Turns out, the screws put in to hold the knob together, do not fit. They are too smalland easily slide in and out of the screw holes.

The awning motor is starting to make a horrible sound as the awning is retracted, like it is in a bind. So, I guess that will be another problem before it's over.
I owned a Montana before this one, a 2005 model. I do not know what has happened since 2005, but the
quality of craftsmanship has declined. Such a shame to ruin their reputation.
- Darrell Church, Florida

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Jan 27, 2017 2017 Keystone Montana High Country 362RD

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My wife and I bought a new 2017 Montana High Country in Oct 2016. We traded in a 2005 Montana fifth wheel. The 2005 was a nice, solid built camper, very comfortable, but we were going to be living in a camper for a while, with 3 pets, so we decided we needed something bigger. Because the 2005 had been a good camper, we trusted Keystone and did not even consider a different brand. BIG MISTAKE!! Keystone quality and service has gone downhill and we will never buy another one. We had the new camper for 4-5 weeks when a storm came thru. My wife got up in the middle of the night and found a big leaking problem from the ceiling in the bunk room. The floor, the couch and the carpet under the couch were all wet. We had to put 3 pots out to catch water. As I stated earlier, we are living in this camper, so taking it in for repairs is not easy. We have to find somewhere to stay that allows pets, and then there's the hassle of packing everything up. Well, it just so happened, we were going to be going home for most of the month of December. So, the local dealership we bought the camper fvan on, told us that would be a good time to bring it in and leave it, that that would give them plenty of time to fix it. There were/are several other issues with the camper as well as the leak, such as, 2 sets of window shades would not work, the trim on the bedroom cabinets, which are apparently not solid wood anymore, but are covered by a wood appearing adhesive paper, did not stick when installed and is peeling up and has bubbles all underneath, the refrigerator was not staying at 32 degrees, therefore taking two days to freeze a tray of ice and keeping food semi frozen, there was a toilet issue in the small bathroom where water leaked around the seal, the black and gray water tanks are mislabeled, so when you drain the black tank, you are really draining the gray tank and vice versa, the bunk beds have no ladder to get up on the beds with. So kids have to climb on the cabinet with the tv on one side or on the recliners on the other side. There are hookups for a washer and dryer in a cabinet in the living room. The problem is, the way the slide out is designed, the cabinet doors will not open all the way, so the only way you could put a washer and dryer in, would be to remove the cabinet doors and then leave them off to be able to get in to them. That would look really nice in your living room, huh?there is also a kitchen cupboard cabinet door that will not fully open for the same reason. We are talking about a $70,000 camper here! We took the camper to the dealership here that we bought it from. Again, they told us it would be ready when we got back in a month. When we picked it up, it was pretty apparent that the only thing they had done, was clean a duct or vent out to fix the leak, however, we again had wet carpet a week later. They did not touch the trim, there still is no ladder, and they told us the parts fir the shades did not come in. However, strangely, the parts came in two days after we picked it up. I will say, it did rain here yesterday and the camper did not leak that time. They are now telling us that we have to bring the. A per back in again, to get it fixed. We called Keystone and told them the problems, and explained we are living in this camper. We asked could they send someone here to work on it or have the dealership where we bought it, send someone. We are only 8 miles from the dealership,
The answer was NO. They could care less that we are inconvenienced by the poor quality of their product. We bought this camper in good faith that Keystone would stand by their product and be there if there were any problems. This is no way to treat loyal customers. I have referred them to friends before because I believed in them. So, take my advice. Look the other way when you are looking for a new camper. There are a lot of other nice campers out there that I am sure, treat their customers like they should be treated. Do your homework. Read up on reviews, and you will see, that I'm only one of many that have had problems with them. It's very sad because the. camper has a lot of appeal.
- Darrell church, Florida

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Feb 08, 2017 2017 Keystone Montana 3611RL

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So sorry we traded in our 2005 Diesel pusher for this. Camped three times and had to have the furnace board replaced, the microwave replaced, a shade replaced, inverter fixed. the bedroom closet doors and bedroom door re-leveled. Water pump lines insulated. Was in the shop for three months and got it home and the converter is out, that now has to be replaced. Poor design on the security strap of the kitchen chairs. The strap vibrated down and the chair fell into the refrigerator and put a big ding in it. Keystone will not replace or fix it. Very disappointed in the quality of this unit. Wish I would of read reviews. Camping World has been great with getting the items fixed.
- Donna , Illinois

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Jan 23, 2017 2017 Keystone Montana 3611RL

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Have only owned for less than 2 weeks.
Not really long enough to have the "I love this" thoughts.
Anyway went the run-around thing today when trying to find an answer to this question.
How does water get into the venting of the furnace system and cause the circuit board to get soaked?
The fan would continuously run when this happened.
Any ideas out there?? I am worried it may cause a short and fire.
- Dave Lowman, Michigan

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Nov 17, 2017 2017 Keystone Sprinter 357FWLFT

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Rv has to be repaired after every camping trip. From dozens of small items to large items and even a slide ripping out of the wall and a second slide's cable breaking and having to drive 9 hours wondering if it is going to slide out into the interstate. No enjoyment at all when you are scared to death to hit that slide button! Would never recommend a keystone product!
- Sharon sowers, Virginia

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Nov 14, 2017 2017 Keystone Carbon 357

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Stay away. I have owned a Carbon 357 for 7 months. of the 7 months in been used 3 times in the shop for 6 months. it all started with the door from the garage to the living area not opening or closing. the door frame wasn't installed correct. the rear heat duct didn't work. the factory didn't cut the duct out vent to no where. the rear happy jack bed pins don't line up properly. Its miss aligned so the bed has to be lifted up to install the pins.
The bedroom slide developed a 3 inch crack under it. we were told it was a pinch point crack. it turned out the manufacturer did not put gussets on the corner welds and the aluminum structure was cracked from not being built properly. Then the last time I went to use it the front jacks bent and twisted the frame. I have tried and tried to deal with the manufacture with little to no satisfaction. These people truly don't care if you live or die from faulty equipment they put out. they refuse to buy it back or swap the unit for another. do yourself a favor run from any product Keystone makes.
- Jason Brower, Virginia

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Jul 04, 2018 2017 Keystone Sprinter 353FWDEN16

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I hate to be the bearer of bad news, but it seems that keystone previously knew that their air conditioning units were not adequately cooling these trailer units in the summertime. I have spoke with the manufacturer and the dealer. The dealer informed me that my trailer could be wired for a 3rd AC unit. Why wasent this talked about in the sale negotiations?. I have a service animal and a brother with diabetes . We have to find a place to go in the middle of the day because it's to unbearable in the trailer period. I spoke with people at keystone who had attitudes and suggested for me to put in a after market unit which would could void my warranty. I also spoke with someone in service at dealer who I'm waiting to hear from as we speak. Hopefully he can come up with a pheasable solution. Not to mention the faulty carbon monoxide meter that kept my neighbors up all night. My service dog is panting from the heat.
- Brandy Holloway, Texas

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Mar 27, 2017 2017 Keystone Sprinter Wide Body 353FWDEN

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AC quit working on high and NO
One wanted to fix it. Called local RV repair shop and all it was is a broken wire on the thermostat which he said was probably done at factory. Called the dealer and they didn't want to fix it for about a month.$185.00 LATER and Keystone don't want to pay for it so wondering what good is a warranty good for. What y'all think leave. reply.
- Kenneth Baker, Tennessee

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May 06, 2017 2017 Keystone Sprinter 353FWDEN

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As much as I'd like to give my brand new camper a 5 star rating, the fact it's had more warranty claims than camping trips in 3 months, I just can't. After bringing it home, the first issue we had was one of the slide brackets had ripped the screws that attach the L brackets to the slide and the exterior siding away. We hauled it back to the dealer where we bought it and it sat for 3 weeks before we heard it had finally got approval from keystone for warranty. They made temporary repairs so we could use it and they will fix it when parts come in, in 6-8 weeks. We got our maiden trip in without any hiccups and we were looking forward to our up coming trip to an out of state park the first weekend of May. The time has come for our 2nd trip and the weather was not in our favor, cold wind and rain. With wind guest up to 30mph and no full hookup at the state park I opted to fill the fresh water tank to help with lower center of gravity while towing and help with the guest. We made it all of 10 miles on our 140 mile trip before the fresh water tank fell out of the bottom of the underbelly tearing up all the insulation, wires, hoses and was being drug down the road wedged between the highway and front axle on trailer. At this time I do have to say the customer service I received from keystone after calling them to look for any sort of roadside assistance was above what I had expected and she was in contact thru email with me the whole time I was stranded, she had called multiple local dealers that were not keystone dealers to try to help me out of the bind I was in. I had got ahold of the service manager at the dealer we purchased the rv from and he sent 2 techs out to get it road worthy and agreed to haul the camper back for repairs. I have nothing bad to speak about the service I received from the manufacturer nor the dealer but with the quality I've seen from this keystone product I don't know how keystone is still in business. I would strongly recommend finding a good dealer before buying any rv but I would more so recommend looking at other brands other than a keystone.
- Kyle , Ohio

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Jan 11, 2018 2017 Keystone Bullet Premier 34BH

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Purchase my RV in April 2017 took a six week trip out west shortly afterwards upon arriving back at home I went to clean my travel trailer only to notice that the front part of the rubber roof and blown off come loose. I was told by the service department where I purchased the travel trailer that the roof would be completely replaced after three months I got the travel trailer back to find out that it had been Jerry rig at best. Not only is it a cheap terrible travel trailer.And the dealership where I purchased it is just as bad now I’ve got to return it because I did a half buried job I would never purchase another one in fact I’m going to sell this one and purchase a Flagstaff as the one I had before
- Donald White, Florida

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Jun 05, 2018 2017 Keystone Fuzion 345

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We recently purchased this 2017 Fuzion as first owners. Only issue's have been minor as with leveling system and a few interior pieces. Overall we are pleased with unit and dealership we purchased from...
- Mike Comeaux, Oregon

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Feb 04, 2017 2017 Keystone Cougar X-Lite 33RES

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I bought a Keystone Cougar 33RES and we love it! The dry weight is 7,700 lbs. and my 2014 Ford F-150 XLT (3.5 Ecoboost) truck with a tow package pulls it easily. One suggestion on the F-150 is that you need to buy 10 ply tires for your truck and weight distributing bars. The trailer has a kingsize bed and dual AC/Heat. At 36 ft., it has plenty of room and the rounded ceiling gives plenty of extra headroom for my 6'2" frame. If I wanted to be hypercritical, I would wish for a bigger shower and a pre-wired cable hookup outside. It is wired for antenna outside, but not cable. One other amenity would have been nice, namely, an outdoor kitchen. I could not be happier with the quality of this trailer! While I have had it for one season thus far, we are looking forward to the upcoming season.
- Timothy C. Seal, Tennessee

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Feb 11, 2017 2017 Keystone Cougar 33RES

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We bought our 33RES Keystone Cougar from Camping World and have had a great experience with it! The king size bed is so nice. In the heat of summer, the dual a/c would freeze you out if you so desired. At 7780, dry weight, our F-150 Ford Ecoboost had no problems pulling the trailer. I would recommend investing in 10 ply tires to eliminate any sway. Once we had the tires installed, it pulled with ease. We get about 10 mpg on the road. The exterior is asthetically appealing to the eye. In the interior, it is a beautiful design. The arched roof eliminates the closed in feeling found on some flat roof interior designs. In the kitchen, you will find a spacious refrigerator and functional island. The fireplace and entertainment system is placed at the end of the travel trailer so you want be distracted by people walking in front of it. The design is well thought out and practical. The only mild criticisms would be that the shower is a bit small and the outside wiring is antenna ready, but not cable ready. Overall, I would recommend the Keystone Cougar 33RES to anybody!!!
- Timothy Seal, Tennessee

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Dec 26, 2017 2017 Keystone Cougar 333MKS

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I bought the trailer in June 2017 and it was in the shop for most of the summer with numerous things falling apart and or breaking. Parts are ordered to be replaced when I get home. Now I am in Arizona with it and one of the valance and blind fell off the wall. I had to repair it myself and now the backsplash behind the stove fell off-the-wall it has to be replaced for it is damaged. The stove front burner fell apart. The dinette is loose off the floor for the fifth time since buying it. My wife and I are discussed with all the problems. Wish we could get our money back. But there are no lemon laws in Canada.
- Peter Niittynen , Ontario

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Nov 01, 2017 2017 Keystone Outback 332FK

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We purchased this Outback from Curtis out of Portland Or in July of 2017. We have never been able to use it, in fact, it has been in the repair shop since almost since it's purchase!! The 3 slides are not right in it. Curtis evidently put a claim in with Keystone and collected for the reinstall of the sliders sometime before selling to us, which they did not disclose to us before the sale. They only took a hammer and bent the corners down leaving trip hazards, they sit at ajar in their holes and have 3 inch gaps between the floor of the trailer and the bottom of sliders. The
sliders stick when you try to slide in and out! They don't seal!
Keystone refuses to fix the problem, we now are stuck with the repairs!
Don't Buy a Keystone Product!
Don't Buy anything from Curtis out of Portland OR.
- Zan Conger, Washington

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Jan 13, 2017 2017 Keystone Laredo 330RL

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Where do I begin? Very poor quality, everything is thin plastic, sinks, shower surround & toilet seat. No room to even dress in the bedroom, can't sit or get onto the bed. No nightstands or electric plugs near the bed. Bath very small, shower walls very flimsy, not attached to wall. Just feels very cramped over all. Moves with every step, seating very small. Good storage & counter space. Tows easily but very little cargo weight allowed.
- vegasvicki, Texas

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Jul 24, 2018 2017 Keystone Sprinter Campfire Edition 32BH

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Our Auto dump feature on our awning failed .Took it to dealer, they turned it into Keystone warranty center and of course it is not covered. I was told the awning is for shade only and not for rain. It collapsed while we were using it and the one side was about 2 feet off the ground and it broke the arm and speaker. All has to be replaced on our dime because they will not stand behind their design of not being able to adjust it. I will be trading it in for another manufacturer. It is a ridiculous how cheaply they are made and how they will not back their designs. It is a nice camper too, we really liked it. So disappointed.
- Raymond Gallion, Ohio

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Apr 26, 2017 2017 Keystone Cougar 327RES

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We are very pleased with the dealer. They were very helpful and made our purchase easy. There was a chip in the counter top by the sink. The dealer tried to get Keystone to fix it, but Keystone said it was dealers fault. If they will not take of minor things, what will happen with a major issue? The dealer is great. I will purchase another brand from them.
- Darrell Smith, Iowa

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Jun 27, 2017 2017 Keystone Cougar 327RES

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Recently we bought a Cougar rv by Keystone(Thor mfg). We could not get the air conditioner to cool the coach more than a couple degrees below the outside temperature. The dealer we bought the coach from "bent over backwards" try to remedy the problem but was unable to solve the problem. Keystone was not willing to help solve the problem. Our dealer was out some expense for parts(Keystone will not reimburse them for those parts and told us to park it in the shade then terminated our conversation. It is now my mission to mount a sign on the back of the coach warning people to not purchase one of these coaches.
- jerry smith, Oklahoma

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Nov 28, 2017 2017 Keystone Laredo 325RL

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Picked this unit up March 2017 4 outings, 3000 miles,62 days of camping. This is a great unit, everything works, tows great, good floor plan. Lets be fair, this is a mid level unit and must be reviewed as such. Don't judge it against a unit costing twice as much. To us it is a 5 star unit. I think the best features are the 3 TV's, and that Norcold 4 door refrigerator/freezer. We use the outside kitchen every trip.
- Frank G, Ohio

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Jun 23, 2017 2017 Keystone Outback 325BH

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I purchased a 2017 Keystone Outback RV in August of 2016.I have had several issues arise with it and it's not getting any better.
The wood trim throughout the unit continuously warped and dis-colored even after being replaced repeatedly. The lock had to be replaced 3 times in the bathroom exit door and it is still not working correctly. In the master bedroom, The bed lifts up for additional storage. This contraption broke and all that was done to fix it was the dealership drilled new holes in other places with bigger screws.
This was tacky....I did not buy a used unit, I bought a new unit and do not expect to have multiple drill holes in the furniture. There was a leak in the ceiling that ran into the bathroom and outdoor kitchen. The dealer said they fixed. Several months down the road, the floor in front of the bathroom and bunkhouse started getting soft.
It go so soft you couldn't even walk on it. The dealership look at it and the wood is rotted. The whole floor is going to have to be replaced. A BRAND NEW UNIT!!!
There is much more to divulge but I am tired. I highly suggest anyone considering purchasing a Keystone to be CAUTIOUS. I thought they were the better units but to my dismay it is evident they are not. I am requesting Keystone exchange me for a new unit and compensate me for the months payments I made when not having the unit.
I only used it 4 times out of a full year because of careless and bad craftsmanship.work.
Review about: 2017 Keystone Outback Bunkhouse.
- Troy Hammock, Florida

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Apr 14, 2017 2017 Keystone Outback 325BH

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We purchased the trailer brand new around July of 2016. Used it 3 weekends and one trip for over 4 nights. It was in the shop for the awning not extracting correctly, the front motor sounded like it was dying a painful death. A lot of moldings had to be re-tacked up. Nothing too terrible. We had it winterized and stored. We pulled it out 3 weeks ago for a quick weekend trip. Before we even took off....the cabinet door above the bed just fell off!! Ripped right off the hinges. We have one more above the couch that is starting to do the same thing. We closed the trailer up to walk to the beach. Got back about 2 hours later and a piece of molding fell off of the main slide. TWO screw heads busted off. One that holds the ground wire for the hot water heater, and one that holds up wires connecting to the main slide, so wires were dangling down. Luckily we were parked and ready to take it into the dealership to fix it, but still. Then the awning that was supposed to have been corrected, wasn't. It still retracted incorrectly and now the other motor sounds like it's dying. We are ABSOLUTELY DISAPPOINTED IN THIS TRAILER, which is sad because we really liked it. Haven't taken it out once without a problem so can't say I love it.

Very disappointed in the quality of this Keystone. We tell everyone to stay away from them.
- Kira Wincewicz, Oregon

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Oct 04, 2017 2017 Keystone Passport 3220BH

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I have had nothing but troubles with this camper. First time out we had to use furnace and woke up in the morning to walls that had condensation on them. The 2 awnings would not stay in place. When taking the outside kitchen water Quick connect apart it just fell apart. Third time out this year I found the cable that moves the main slide has cut the support arm. I brought camper back to place I purchased it and was told Keystone says it was suppose to operate that way. It coaght my attention because the rubber grommet had came off and had slide on the cable. The roof had a water leak due to about 3" had very little silicon on it. I was told that the camper was over 90 days old and not covered by warranty. The main bed mattress is junk. I do like the way it pulls because of the longer distance between axles. I feel Keystone does not support there product. I left them an Email and asked to be called and never herd from them
- Rob , New York

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Aug 11, 2017 2017 Keystone Montana 3160RL

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Very comfortable, tows easy, Rear living room is nice. Great craftsmanship. All features very well planned out. Montana is the #1 rated trailer on the road for the last 12 years. LED lighting along the crown moulding makes this trailer a winner
- Brent Weaver, Colorado

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Oct 18, 2017 2017 Keystone Montana 3160RL

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I am very disappointed with the 2017 3160RL Montana. The only reason I have not returned the unit is because of the outstanding service from B & D RV Sales. You should really thank B & D RV Sales for their prompt response on fixing these issues. Let’s look at what we have had so far: Rear Air conditioner does not work, hydraulic leak that almost stranded us, heater board burned out which was a really cold night, Power relay quit working, DVD player remote does not work and by the way for a luxury camper, it should be a blue ray payer, and the remote TVs are not hooked to the entertainment center. Please stop calling it a luxury camper! The under carriage is loose and floppy. And the holes in the floor for piping and hoses are not sealed, that would allow mice and bugs to get in. Gasket on front storage compartment came off. Water pump came loose and vibrated making terrible noise. Molding above the kitchen table fell down and jammed in the hydraulic slide. Several shades have broken. The door side fender almost fell off, missing screws and loose screws, on both sides. A gap on the kitchen table where the two leafs come together had to be fixed, I can hardly wait to see what happens next. The one issue we have not fixed is a doozy. When my 135 pound wife walks across the kitchen floor; the center island bar sways to and fro. Either you do not care or a brace was left out! When I first found the 5th wheel camper I loved it. I thought the moving island was due to not all of the stabilizing jacks down. Guess what? The Grand Design’s kitchen island bar does not move!
- Rex A Jennings, Utah

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Apr 26, 2017 2017 Keystone Montana High Country 310RE

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WARNING-Keystone is NOT the company of quality and service as in the past. Late September 2016 we purchased a 2017 Montana High Country 310RE. We uncovered it a few weeks ago (March 2017), discovering roof issues. Trying to keep this short as possible, my review consists of their actual response to not honor the warranty and our response, which they have completely ignored. Our dealer is shocked by their response, and is also stuck, trying to help us.

KEYSTONE RESPONSE-As discussed and relayed via phone, we have fully reviewed your case file, and photos provided. Keystone does respectfully decline participation in the request of replacing your roof. This will be our final determination regarding your case. This is a warranty exclusion outlined in your Owner's Manual which I have attached to this e-mail and summarized below. "Keystone will not be responsible or liable for incidental or consequential damages of any kind or nature that result from any defect in the recreational vehicle. The disclaimer of consequential damages is not dependent upon the warranty fulfilling its essential purpose." Please note, Keystone does not recommend aftermarket products for their units. Any failures or issues that may arise or are related to or from an aftermarket product will not be warranted.
We do appreciate the opportunity to review your request.

OUR RESPONSE - Wow. That's all I can say, is wow. The warranty doesn't cover defects of a trailer that left the factory with waves, uneven plywood, and areas of the plywood lifting off of the frame?? There are also areas of staples coming up and no flashing to protect the rubber roof from the plywood. We have read and found information from those who didn't find these defects until they discovered leaks in their travel trailer. I guess we should just be happy we found this mess before any leaks occurred. But, according to the statement below, Keystone also states it will not cover any aftermarket product. So, if we repair on our own, in order to keep the trailer from leaking, this will void the entire warranty??? This is all very confusing... We thought warranties were made to cover defects??? We never would have dreamed to look for 'fine print' such as this in an owner's warranty manual.

We thought maybe some of the minor issues we had with our previously owned 2013 Outback (we purchased brand new, because we found more time to start camping again) were because it was smaller and considered more of a mid-line quality travel trailer. About 12 years ago, we purchased brand new and were the proud owners of a Montana Mountaineer. We really enjoyed that trailer, but time didn't allow us to use it much and we regretfully sold it. So, we thought by spending our hard earned money (quite a bit, I might add) to again purchase a 'better quality', top of the line, Montana High Country, we would not have many problems. This purchase of the Montana High Country, in addition to our previous purchases, shows how much faith we had in Keystone. Our plans were even to purchase the ultimate top of the line, Montana, in a few years, as our retirement 'home'. I guess, since we never encountered any major issues before, we have been disillusioned in thinking that Keystone cares anything about their customers.

Mr. Jackson, we are just sick over this. We purchased this trailer at the end of September 2016 and have only been out in it twice before putting it away for the winter. We are not trying to 'pull one over' on your company or get something we don't deserve, we just want to be treated as a respected customer. We are very confused. So, if the warranty doesn't cover DEFECTS, do we sue Keystone for selling us a lemon?
Respectfully,


- MarV, Missouri

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May 05, 2017 2017 Keystone Montana 310RE

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Just picked up our new 2017 Montana HC 310RE. Overall looks like good quality. I have a great dealer who is taking care of some minor problems which Keystones Quality Control Team missed. Bike rack drilled wrong, bounces off back of camper while in transit, missing stone off fireplace, biggest gripe is spending $50,000 on a camper and the mattress is junk. Thin, hard, no support, something that should be on a bunk bed at a kids camp. Contacted them..."thank you for making us aware of the problem".
- Kurt Soneson, Maine

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Aug 03, 2017 2017 Keystone Montana High Country 310RE

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RUN RUN RUN we have owned 7 campers we have camped for 20 years and BY FAR this is the worst unit we have ever owned. We have had 12 issues in the short 3 months we have owned it. We have used it once the rest of the time it has been in the shop. Dealership had poor service department. As far as Keystone they are the biggest joke ever!!!! Good luck getting anyone on the phone or to call you back and when you dismally get someone they could care less. NO CUSTOMER SERVICE AT ALL!!!! I intend to make it my life mission to spread the word how terrible Keystone RV's are. We truly loved camping raised our children to camp also they own their own units but after this I don't even want to camp anymore. I owned two Forest River camper a very good product so if you are in the market for a new camper look at Forrest River. We are in the process of trying to get Keystone to buy our unit back if anyone has any information on this please share.
- Elaine, South Carolina

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Nov 18, 2017 2017 Keystone Montana 310RE

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I rated the quality and workmanship on this RV at one star only because it would not accept a ZERO rating. Keystone should be ashamed of the product they pushed out of the factory door. We purchased it from dealer of Byron, GA. They should also be ashamed of the shoddy maintenance and poor delivery prep on a new rig. We're still fighting with the local Camping World of Oxford, AL to get warranty work completed. Items include replacement of all crown molding due to bubbling, defective entry door, slides out of adjustment, leaking skylight, dinette set mismatched, tv falling off the wall and the list goes on.
Keystone has given the "Made in the USA" slogan a serious black eye. I even offered to bring the rig back to the factory for a quality inspection and was flat out denied that opportunity. Dealer rates right up there with Keystone. They're thieves. They take your money and then leave you hanging and don't care about their customers.
I will never endorse a purchase from either of these companies.
- Joe Wassell, Alabama

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May 27, 2018 2017 Keystone Montana High Country 310RE

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Jumped the gun on my first review this model it was junk and is now gone.
In Florida this winter AC does not work properly, we smell plastic burning find the neutral wires in the electric panel were never tightened down causing the system to overheat melting wires taking out the inverterand other circuit boards. Magic fan won't shutoff. Keystone useless in finding us a dealer to get this fixed. Appts in FL 3-8 weeks out. Head home a month early.
Bring in slide last time bolt falls out from couch drags across floor tears up flooring.
Dealer starts repairs finds broken welds in main slide allowing water in resulting in mold under flooring. Dealer finds sag in the roof under AC no braces in roof to support AC. Keystone Customer Service was a battle at every turn. Keystone did not want to allow the dealer to pull the slide out to fix properly. Keystone claimed the roof sag was normal . Baloney. Bolts sticking up through bedroom floor carpet. Numerous cosmetic flaws. Keystone pushed us to the point of contacting a lawyer when our dealer stepped in and helped us out. BUY LOCAL. Montana used to be a quality name but once it was sold out to keystone.... Quality Control nonexistent.
- Kurt Soneson, Maine

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Jun 20, 2018 2017 Keystone Hideout 30BHKS

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We bought a brand new 2017 In Sept. 2016. We have had nothing but problems with it. To start off the new 2017 camping season our 5th wheel had multiple problems. 1) propane doors flew open going down the road, furnace didn’t work, problems with air conditioning, shower doors coming unlatched, and awning multiple pinholes from rivets or screws not in properly on the top of the fifth wheel.
Took it back to where we got the camper to get it fixed, they said the furnace/ air conditioner was not turned on properly, but my husband and I are not idiots, we know to turn the switch to heat or cool and to turn it on to auto. Bathroom door, they said it wasn’t being latched, and again, I know to open the shower doors and put the hook over the door handle to keep it from moving, however whenever we moved the fifth wheel to come home or to camp the doors would be unlatched. Now we went camping this past weekend, got into the camper and the shower shower door glass shattered.
Propane doors, they did something but it never did hold, doors still come open going down the road.
Overall I would give Keystone RV a 1.
An unhappy customer for sure
- Michelle K Nelson, Iowa

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Sep 06, 2017 2017 Keystone Hideout 308BHDS

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Great overall camper but when dumping the black water from the rear bathroom you have to literally get on your hands and knees to pull the valve which if anyone knows that's not very sanitary at a dump station.
- Racheal LaMar , Michigan

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Aug 27, 2017 2017 Keystone Montana High Country 305RL

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Love the floorplan. Quality is horrible. I am so disappointed. We have already had to have the roof replaced. When they did this they didn't do it right and now the panel under the top layer is lifting. When they put the roof on they put the air conditioner cover on wrong and it is now off due to it being on wrong and the heat. The fridge takes 40 hours to get down to 36. It leaked all over the floor and warped the wood under the fridge. It leaks in the outside panel. The dining area slide is not working correctly and is tearing up the membrane under it. The two rubber strips on the front of the cab under the bed area keep flying out of the little slots flapping all over as we drive. We have had to stop and keep putting them back in the slot and finally just cut them off as they were all stretched out. When I was cutting them off I noticed the screws they were covering were backing out and I had to get my screw driver out and screw them in. We keep getting warnings for the hydraulic lifts. It keeps telling us to bring them up manually. So needless to say it is going back to have work done which takes weeks. We are having to cancel our trip to Tahoe and probably our trip to Utah. Not happy at all. As I said love the floor plan but they could have spent some time on quality.
- Carla Di Bernardo, California

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Aug 30, 2017 2017 Keystone Montana High Country 305RL

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ours is missing side skirt.water runs down the back of camper instead of gutters.one chair loose.staples in bedroom floor carpet.radio has been replaced already.two blinds broke.keystone refused to fix water draining down back of camper said it was an ac design flaw.i said it was a safety problem running down the power cord.they do not care.
- norman bailey, Illinois

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Feb 19, 2017 2017 Keystone Avalanche 300RE

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Presently using the new RV. On first impression, there seems to br plenty of storage, drawers, cabinets, ect. Not so, They are all small and not too deep. The batheoom is
very small and storage almost non existent. There is no place for a towel rack. Advertised as year round use, but in my opinion, it may be good for a weekend, but certainly not for extended use like I need. I made a mistake buying this one. On the plus side, very easy setup, light to pull, and the large refrigerator is very good. There is very good storage in the basement.
- A. Means, Georgia

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Aug 23, 2017 2017 Keystone Sprinter 29FK

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Unit has a nice layout.
Appliances are nice
I have owned the 29fk exactly 1 year and 6 days.
I also paid 3000.oo dollars extra for what they call" Priority Customer extended service!
Upon reflection , I WILL NEVER DO THAT AGAIN!!

It has been used on 3 one week trips
It has been back to the dealer twice for maintenance. first trip out, the toilet showed to have a defect. It took a month to get it fixed , the short time was because we contacted the owner of the dealership.

We complained of shoddy carpets and that the rollers needed to be of a larger size in the bedroom slide out as they were cutting the carpet. I also complained of the rust on the frame of the unit. The was in MAY of this year. The secons trip was August for the front room Air Conditioner. Again prior complaints about carpet and frame rust.

We were told that the A/c could not be fixed until the end of September.
Again , a call to the owner produced better results.

We were told that the manufactorer would not stand behind the rusting frame of upgrade the rollers on the slide to prevent the carpet damage.

The frame looks like an old ship they pulled out of one of the Great Lakes!!

I had a Forest River product that I traded in on this unit , the quality was MUCH better.

I suggust you look under any unit you may buy
and I would avoid products such as this!
- Lynn Redfern, Texas

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Dec 06, 2016 2017 Keystone Outback 299TBH

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We purchased the camper new. First hard rain ceiling leaked in bathroom. Now in 40degree weather the walls sweat so much water pools up by the walls. Have to open all cabinets to keep clothes from mold. Windows do sweat as expected but 6"up the wall water beads up on the wall seems way out of line. I have also had to repair the sewage drain pipe valve joint which was leaking. The leakage filled the belly of the camper. I had to cut the liner to clean out the mess that was inside. The smell in the camper was almost unbearable. It is our house so we could not stay anywhere else. Very disappointed in the camper.
- Tim Marks, Tennessee

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Sep 10, 2017 2017 Keystone Outback 298RE

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We bought our Outback July of 2017 in Roanoke VA. First TT we've ever bought. We walked through hundreds over the years. We fell in love with this floor plan. So we bought it. We live in this TT full time. I travel all over the country for my profession so we tow it and park it for 13 weeks yearly. We've really only had one problem so far. The outdoor kitchen, which is poorly designed, leaked because the faucet some how cracked when the door was closed. I suspect when it was being shown at the dealer ship someone didn't put the kitchen spout and gas hose away properly and just slammed the door shut. So we woke up one morning with water ALL OVER our kitchen floor into our bedroom. We found the problem of course and then took the outdoor kitchen out. That area now houses our outdoor TV. The only other issue is the molding strips in the ceiling. A couple of them aren't attached to the ceiling well, so my husband got liquid nails and fixed one. The others we are not sure how to secure without holding them up for hours. Other than that, we don't have any serious issues at all with our Keystone. So much space and storage that I don't even have half of it filled. I wouldn't discourage anyone from purchasing this model.
- Michelle Johnson, Virginia

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Aug 13, 2018 2017 Keystone Summerland 2980BH

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We've had terrible problems with this 2017 year model. Water leaks from faulty parts, water pump stuck open and water backfilled into our freshwater tank forcing a water leak in the bedroom floor. Now, after 18 months, the roof is pulling away from the frame! We only discovered this when rain poured into the camper this past weekend soaking everything in the cabinet in the master bedroom. I would definitely recommend the 2013 model. We had that one previously with NO ISSUES and it was stolen. We bought a new Summerland thinking we'd have the same experience, but it's really been awful. The quality has really gone downhill.
- Kelley Davis, Kentucky

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Jul 25, 2016 2017 Keystone Outback 293UBH

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We purchased to live in for a few months when we moved out of state for my husband\'s job. On first campground hook up, kitchen sink will not drain. After calling keystone and place we purchased multiple times, NO HELP. We have a warranty. VERY DISSATISFIED!!!
- Carrie marks, Alabama

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Jan 13, 2017 2017 Keystone Montana 293RK

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This unit was bought in Feb 2016 and has been in for repairs for 10 weeks and 4 days. Quality control at Keystone is non existent.
Refrigator was out for 5 weeks and we were stuck in Texas waiting for repairs. Was not done properly and now Keystone has denied any further repairs.
FOR SALE sign goes on as soon as I retrieve the trailer
- Dale, Arizona

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Jun 11, 2018 2017 Keystone Cougar X-Lite 28RKS

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We purchased a 2017 cougar xlite 28rks. My wife and I really impressed with the outside kitchen. First issue we had was the dealership where we bought the camper from went out of business. Closest dealer did not do warranty work on keystone products. We noticed a lot of issues from the get go. Air conditioner not cooling properly, Slides out of adjustments, battery would not hold charge, outside door key broke first time using it, outside kitchen leaked water(destroyed all the shelving ect..) Floor bounces badly when you walk near bedroom, refrigerator froze everything. Finally another dealer opened up and did honor keystone warranty. Keystone would only fix refrigerator, outside kitchen inside, replaced key and lock. That was it. I got it back from dealer after 3rd time, outside kitchen still leaked and another leaked developed. Leaked into back bedroom inside the dresser and above door. Of coarse out of warranty to get fixed. The bouncing is my problem dealer said they all do that and keystone said no issues. I had to bring to another dealer to get outside kitchen to stop leaking into bedroom and door leak fixed. The dealership told me it was one of roof joints seal was missing. I still have one slide that is out of adjustment that I will have to get fixed and replace battery myself. I did ask keystone for my money back and they refused to respond back to me and about any our issues. Its is poorly made. I will never buy another one again.
- Bob, Minnesota

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May 15, 2018 2017 Keystone Laredo Super Lite 285SBH

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Very expensive for very low quality. When we hot it branew se have issues with in a month todo leaks cabinet doors falling water pump going bad cracks on fiber glass on the front trim camming off
Nice unit but need to be more durable
- Fernando , Nebraska

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Jul 27, 2017 2017 Keystone Cougar 283RETWE

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the quality of this trailer was abysmal many interior panels and the decorative panels on slide came losses after a year some sooner. the step to top was spongy when removed one of the boards was in two pieces bark ran between them. now at two years the molding between front cap and roof came lose.
- leslie g brooks, Oregon

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Mar 13, 2018 2017 Keystone Cougar 283RET

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Abysmal quality. When I bought it, outwardly seemed to be slick. One year in slides are non functional due to factory defects. Keystone says they will pay for half of their poor workmanship. Had it into dealer under warranty to fix peeling seams,fixed some (not all) that have peeled again. Slide seal split. Fresno dealer is non responsive, getting calls returned in an acceptable time frame, probably better odds of meeting the Pope. If you are offered a Keystone for free, run like the wind. This rig has never been to a park. All this mess happened parked at my home with 50 miles on the tires.
- Ed Page, California

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Jul 01, 2017 2017 Keystone Springdale 282BH

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Love this trailer, no problems with any of it. It's great, I have friends who have had their brand new trailer in shop many times for problems.. not me...no problems here we are very pleased with this trailer. I would buy another one if I could and definitely recommend it to anyone looking at trailers..
- Kari, California

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Jul 23, 2017 2017 Keystone Cougar 281BHS

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Our maiden voyage. Went from Redding to the Grand Canyon then to State parks like Arches. A/C didn't work, Electric hitch failed, Walls inside trailer fell off. Warranty fixing but will trade it in for another one, not Keystone. We had our grandkids with us and they were just miserable in the bunkbeds. The original trip was going to be 21 days...Lasted just 8 days with 4 days in a motel. No more Keystone products for me.
- Kathy Ascherman, California

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Feb 05, 2017 2017 Keystone Cougar Lite 278RKS

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Not a good experience .my fifthwheel has spent more time in warrenty repair. And it still wasn't fixed right. On top of that while we were getting it, and it took 3 days , us being stuck waiting on paperwork even thought the deal was worked out in advance. The pantry fell apart dhurning our first trip along with the trim over the couch and trim in bathroom. While it wad in warranty repair for 7 weeks. The table was scratch, the oven door. Was dented, the table was scratch, and we didn't get our remote for our dish back. I almost forgot, the outdoor kitchen latch wouldn't work and we had to pay to get the latch fixwd ourselves. Noe the slide is tearing up my front room floor., and because the latch in the outdoor kitchen still doesnt work right, someone borrowed iur outside stove and i have no paperwork on it so i can replace it. Thereis no storage so would not be good for full timer
- Terri , Arizona

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Jan 15, 2018 2017 Keystone Springdale 270LE

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I bought rv in 2017.I like the floor plan. The electric awning motor had to be replaced, now we have a leak on the slide out under the bench and they will not fix it because that's regular maintenance. I'm sorry but if you don't caulk it correctly,like they should have done we would not have this problem. .
- Lydia Starkey, North Carolina

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Nov 24, 2017 2017 Keystone Springdale 270LE

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Great travel trailer! It has tons of amenities and has been reliable since we brought it home. Given the size and the cost, it's an amazing value. It would highly recommend it to anyone that's looking to get into camping.
- Jeff Hevrin, Illinois

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Jul 28, 2017 2017 Keystone Bullet Premier 26RBPR

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This is a very beautiful trailer. The two slide outs really open up the floor space. I absolutely love the storage space within this trailer. A large pantry, paper pantry and linen closet. It also has a beautiful entertainment center. Overall, well designed and efficient. We are looking forward to many years of enjoyment in this trailer.
- Ken Allen, Montana

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Aug 02, 2017 2017 Keystone Bullet Premier 26RBPR

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Loved mine until it broke down 225 miles from Fairbanks. Single leaf spring system failed on the right side. Now paying $125 per night for a hotel room waiting on RV repair shop and KEYSTONE to get me back on the road home to Texas. Not exactly what I was promised at the time of purchase as related to roadside assistance and warranty work.
- John Sherwood, Texas

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Oct 16, 2017 2017 Keystone Sprinter Campfire 26RB

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Filon wall is broken under drip rail on slide side. This unit left the factory like this the area is not noticeable was doing maintenance caulking the roof areas when I noticed the area about 3-4 square inches you can see where they tried to hide the spot in the factory. They will not repair the damage because they said in their determination it was caused by me. No damage to the drip rail or the moldings so it did not happen under my watch have had other manufacturing issues very poor quality control. Do Not Purchase a Keystone product they will not stand behind their product
- Bruce Franklin, New York

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Feb 26, 2018 2017 Keystone Bullet 269RLS

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This was our first RV, we bought it for the layout, the negative are the initial TV broke, when we tried to get it fixed, they looked up the manufacture date and it was 6 months earlier then when we even bought the trailer. So they did not honor it...Really?

We have had a couple of growing pains that were expected, one that we noticed more so after using it a number of times last year, was that there really is not a lot of space between the end of the bed mattress and the wall. (An extra 4 or 5 inches would be great).

The other issue is that there have been a number of times when we would not receive either radio or TV reception, even when we have gotten great reception in our truck. I understand that an external antenna will help that problem. (question, why would they not have an external antenna already if you have a radio and TV in the trailer?)

Other then those little issues, no real problems to speak of.
- J Schiffhauer, Illinois

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Jun 08, 2017 2017 Keystone Cougar Half-Ton 268RLSWE

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I bought this 5th wheel 6 months ago, and the front cap is cracking. Keystone is only offering to do the BARE MINIMUM to correct the issue. I asked to speak to a manager at corp office was told NO....
- Rick Baggett, California

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Apr 23, 2017 2017 Keystone Passport Grand Touring 2670BHWE

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I purchased this unit 4/20/17 I love the room and floor plan - however when we got it home I tried opening the coach door and the key assembly came out with the key. That was first red flag! We went on our first camping trip the same day - so as evening started setting in I was drawing down the privacy shades and one side of shade would not come down all the way, so it was at a slant and off by about 4 inches. Then as I tried to figure out how to fix problem the screw pulled right out of hole. Then later in night when I was washing down tub before putting my youngest in, I noticed the tub surround was not sealed good and in the bottom corner clearly not glued up against wall. So another project I need to add to the list.
This was all in the first 24 hours of buying this unit. I am actually very concerned about the lack of quality construction. I did purchase the extended warranty - but I don't know for how much longer we will have this unit.
It looks great and we are hoping the dealership will help resolve situation. Waiting for call back from them.
- Joie, California

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Jul 24, 2017 2017 Keystone Springdale 253FWRE

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One of the selling feature of this RV was the one piece recycled "plastic" floor that will never rot, warp, etc. Within a year of purchase (in Michigan so only summer use) the floor by the refrigerator and stove has a HUGE dip in it as if it has warped. Brought it to the RV place we bought it from. His crew cannot fix the floor. It is directly over the heat ducts and there is not enough support from the underside to hold it up. Have paperwork back and forth with Keystone to see what can be done. I am just sick over this. After a month of paperwork back and forth, I don't want it "fixed" I want my $$$ back!
- Pam Veach, Michigan

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Jun 24, 2018 2017 Keystone Bullet Premier Ultra Lite 248RKSWE

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Purchased 03/2016. Quality is lacking, very cheaply built. Issues: 1) Bathroom door latch mid-aligned - twice back to dealer and still not fixed. Probably due to movement in wall when being towed. Infixable due to plastic trim. 2) Bedroom “end tables” are made of 1/8” panel with inadequate support to bear any weight - almost impossible to get to wardrobe or into bed without breaking this. And it can’t be removed because the water enters the camper in this “box”. 3) dining section is horribly designed. The seat back near the entry door is too flimbsy as it begs to be leaned on when sitting and bracing just can’t support it. Under the seats is inadequately supported with 1” x 1” softwood frame attached with a couple long wire staples. It falls apart with minimal use. Set cushions will not stay put. 4) Do not settle for the standard sofa. It pitches foreward to the point of discomfort and the cushions are not at all comfortable. Also, it is supposed to be teathered to the wall but that broke right away and it slides around during travel. 5) the oven is horrible. We have given up trying to bake in it. 6) constant battle with trim falling off the walls. 7) the 60 gal grey water tank is really 2x 30 gal, 1 for the kitchen and one for the bathroom. 30 gal bathroom is not enough for “dry camping” more than 2 nights. 8) wardrobe closets in bedroom are not deep enough to fit a hanger. 9) the BBQ that hangs on an outside bracket falls apart within 1 year and cooks very unevenly. 10) bathroom sink faucet is too close to the back edge of the sink to use. 11) the steel frame rusted within 1 yr with a pattern that looked like it was scraped by something heavy, and gas lines underneath are rusting prematurely. 12) entry way door latches do not open and close properly. 13) the mattress was the first thing we got rid of. Horrible quality. 14) the level on the Electric jack is worthless. Warranty work completed with restoring substandard quality and no effort was made to fix issues above. The good things include a great refrigerator and a great air conditioner/heater.
- Bruce Gillham, California

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Oct 07, 2017 2017 Keystone Bullet 248RKS

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I bought this model due to excellent floor plan. But in 1 year I have own it it has been a nightmare. Everything is falling apart and quality is very poor. Gave up on warranty because Keystone refuses most of them. I jade to replace all tire first 6 months. Axles had to be bent to shape. All springs replaced because it sagged so the tires were going through the floor board. I paid $3000 to have it fixed during warranty period. All the counters Have come apart when water got on it. Toilet has constantly plugged up. Windows jam. The TV console has come off the ceiling. I will be selling it when spring comes. I will never buy a Keystone!
- John Rigby, New Mexico

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Feb 08, 2018 2017 Keystone Bullet 247BHSWE

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Spouse and I were in the beginning of our 1 month vacation from Vancouver to Montreal area. Our tent trailer broke down on day 3 of traveling near Kamloops,BC. As I was we were planning to purchase a Travel Trailer this spring, we decide to purchase one earlier. We were shown a few models and this Bullet WOW'd us. Purchased it and off we go.

We had to learn few new things but we had a full tour of the whole unit with the do's and don'ts before we took it on the road. It was so great to tow with our GMC Truck. Especially in the mountains and hills. Smooth on the turns and a great suspension. The best is the easy set up. The overall quality inside is great. Only thing I have to say wrong about it is that there is lot of unused hidden spaces that can be used for more storage inside the unit as well as the lack of counter space to work on but that was expected when we purchased it. Otherwise, we love the current floor model.

Everything on the unit worked perfectly. Of course, with traveling 11,000Km round trip in a month, we expected a few things to happen and they did (break in period).The 1 year manufacture warranty has covered everything that need to be fixed or repaired so far. And we also add the extend warranty package to help us through it's future use. Our unit has had a full haul on the different type of highways and I would say that it has been a great pleasure to own this model. There are many You Tube DIY on how to maintain variety of RV's and these have been very beneficial to making our RV last longer. Please take the time to read the manuals on how things work. No matter if your are a newbie or a professional it's important to read them. Happy camping!
- Duane Normandeau, British Columbia

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Jan 15, 2017 2017 Keystone Passport Ultra Lite Elite 2450RLWE

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The floor plan is perfect, but the slideout needs to be bigger. Not a criticism, just a suggestion.The overall workmanship is okay but does gave problems. Yes I know its an ultra lite and all that, but tape to seal seems that curls up and starts to fall off, wobbly walls, etc is another. And getting the dealer to do something is like pulling teeth. Im told that the dealer service problem is nearly universal. There are a few other little annoyances.
- David, California

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May 07, 2018 2017 Keystone Cougar 243RKS

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I really do love this 5th wheel. Easy to tow. Feather lite. And the set up is really easy. The remote makes everything easy. Leveling is simple. I can do it by myself. An the mirror on the front of the trailer makes backing in the hook up so simple.
- Mary engelman, California

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May 04, 2018 2017 Keystone Hideout 242LHS

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Bought ours May 2017. Within 6 hrs off the lot, water everywhere after we connected to the city water. Turns out two issues, one under the kitchen sink with a leaking pipe to the faucet, and then the actual fresh water tank that had a crack.
We’ve had trailers before. Wish we had read reviews. If you want a “Light” trailer. This is the one for you, but don’t expect to be able to have closet space for things such as jackets. Two small closets in the bedroom for your clothing is limited. The vacuum, located between the two Cpt chairs, is handy, but don’t expect to be able to vacuum the bedroom.. not enough hose to reach. The bathroom is fine, but be ready to purchase over the door hangers, there is nowhere to hang towels
Love the slide. Gives Lots of space.. just make sure you take the smoke detector that is right in front of it off the ceiling. Ours popped off the first time the slide came in. Didn’t put it back.
Sad that we can’t put pictures up, but there is literally no where to hang anything (little brad nails into nothing, hangs nothing.
- Theresa, British Columbia

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Aug 08, 2017 2017 Keystone Springdale Summerland 2200MB

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bought this trailer from dealerin Mass. have traveled 7000 miles so far. only one problem and they fixed it.this is a great rv.for 2 adults. the 2200mb has everything comfort lots of room a great bathroom and TV to boot I would recommend this rv very highly.
- Marty wing, Connecticut

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Jun 08, 2017 2017 Keystone Cougar 21RBS

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After months of research and looking, we decided on the 2017 21ft cougar. We loved the floor plan, especially the king bed. It is roomy, comfortable and tows nicely. Even in a hard rain and downpour, the cougar was quite comfortable. The dealership was actually just down the street from us. We appreciated the salesman knowledge and his outstanding professionalism. All our questions, concerns etc were more than
Answered. Love our cougar!
- Rochelle M Wildfong, Wisconsin

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May 15, 2017 2017 Keystone Hideout 212LHS

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On the maiden voyage of our camper, we noticed a number of things wrong with the unit. A support for the bunk was snapped in half, the dead bolt would not engage, there was a 2 inch gap between the door and the door frame, the microwave had a broken part, the sink squirted in multiple directions and a list of other problems. These issues should have been caught before it ever left the dealer. Keystone should have been more sympathetic to their customer concerns instead of telling them that that is what the warranty is for. The unit was in the shop for the first month of ownership and it still isn't repaired properly. Keystones response is "what do you expect us to do?" I expect you to treat me like you appreciate my business not just my money
- Phillip Savage, Georgia

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Feb 24, 2018 2017 Keystone Springdale 202QBWE

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Best floorplan we could gind in a 20’. Access to full queen bed from noth sides, oven, 3 burner stove. Best part is natural light in dining area with winows on two sides and back, the latter being huge. So far no problems.
- Joe, Washington

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Apr 22, 2018 2017 Keystone Summerland 2020QB

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We're starting our second season with a 2017 2020QB, just me and the wife. This is our first camper after graduating from tent camping for many years. I was a bit concerned with the Keystone brand after reading many negative reviews, but we really liked the floorplan and the price.
The key to this line of campers is to temper your expectations - this is not a Lexus LS500; rather, it's a Hyundai compact commuter. Fit and finish is not the greatest and shortcuts are liberally taken on things that ultimately don't affect the function of the unit.
We've put 28 nights in this thing since last May and have had no major issues to speak of. No leaks, no non-functioning units, nothing major. We're still working schmucks, so this unit is relegated to weekend trips and twice-a-year weeklong trips to the beach or mountains, and it has given us no problems at all. Caulking on the unit is a bit sloppy, but adequate to keep the water out. Visible screwheads on trim panels make for a lower-quality look, but function is up to par.
I've no experience with manufacturer warranty/support, so I gave 3 stars for lack of knowing a proper score.
So far, we're really happy with the unit. As with any major capital purchase, do your due diligence with regard to maintenance and use a lot of grease and this should give you years of enjoyment.
- Jon, Tennessee

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Oct 14, 2017 2017 Keystone Passport 199ML

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We purchased our new Passport travel trailer in May from dealer in Aloha, OR, and have been very disappointed with the workmanship. It is a 6 hr drive from our home to dealership so very difficult to get them to address our issues with their appointment/drop off policy. The Inspection Policy/Report posted in the RV is a joke. Perhaps the workman forgot his tools… ie screws/screwdrive/rench/glue gun, vacuum! We had two trips to select and then pick up the RV; each trip is 12 hours. When we discussed these issues on the phone with the Salesman who first met with us, he was very indifferent and blew us off. Shame on us for not reading other customers reviews on this RV dealership in Oregon.
Here is a list of problems and issues:
1. Screws to support table were loose,
2. Under sink faucet fitting was loose so water was streaming through cabinet soaking carpet and dripping out bottom of trailer,
3. Outside handrail is loose at bottom and no way to tighten it,
4. Sawdust scattered on the floor and fell out of window ruffles,
5. Screws too short on sofa bed bracket and it broke within 3 weeks,
6. No caulking between shower wall and tub which will be invitation for mold/mildew,
7. Trim board at ceiling above Murphy bed detached,
8. Smoke alarm goes off within 10 minutes of baking,
9. Trim on Murphy bed support foot rail has 2 missing pieces,
10. Screws/bolts on tongue of trailer were loose,
11. Awning has slipped out of bar
12. Awning support brackets on one end are bent. These awning problems are not due to anything on our part as we have so rarely used the awning and been extremely careful.

Service department in WA hopes to get the faucet, railing, and awning issues addressed at dealer on our second visit within 3 weeks and after waiting 3 weeks for the first appointment. RNR found this last serious issue with the awning and has ordered parts for replacement. Thankfully the service person called/spoke to us about the awning bracket situation. It was suggested that perhaps the defect ie bracket problem was from the very beginning or done at the dealerships when they attempted to move the RV or to repair the awning fabric tubing. Hopefully repairs will be completed by the end of October.
We owned a Mallard trailer for 11 years but thought this Passport layout with the Murphy bed would be a step up for us. Now we are dealing with poor workmanship throughout the Passport. We do like the flooring, LED lighting, and Murphy bed design, but miss the other features we had in the Mallard like grey water tank that allowed 3 showers (always short) before having to pull it to a dump station. Now we catch all our dish water in pan and water the local vegetation and take outside showers so we can stay in our spot for 5-6 days.
Not a happy camper at this time.
- Joanne Cenis, Washington

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Oct 15, 2017 2017 Keystone Summerland Mini 1850FL

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LOVE LOVE LOVE IT!! Perfect floor plan for our 3-person family. Fully loaded for a mini with nothing to add. Tows like a dream, amazing sleeping space and big kitchen area. Construction quality is superb! The bathroom is perfect size, and wife loves outside vanity with mirror. Storage spaces are impressive. Windows in upper and lower bunks a must for sleepers and ventilation. AC and heater work fantastic!!
- S King, Michigan

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Jun 12, 2017 2017 Keystone Springdale 179QB

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This is a low end but solid coach perfect for first time or people that like to only travel a few times a year. Some of its draw backs are in the interior design. Fore example one side of the dinning area is almost inaccessible due to the probity of the sink. A simple 45 cut on one corner of the table would have fixed this. In other areas the craftsmanship is hit and miss. On the good side it towed and tracks well, has a large refrigerator, large propane tanks and no leaks. The bath is a full bath. The large windows let in a lot of light and provide a panoramic view from the winter. All the a appliances are brand names and serviceable at most dealers.
In conclusion the coach is a good value but as with all rv, buy the extended warranty if you are going to keep it for a while.
- Stephen fry, Washington

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Oct 05, 2016 2017 Keystone Summerland Mini 1750RD

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Fabulous camping trailer. Has a full bath and everything you need to be comfortable. I highly
recommend it! Queen bed, sleeps 4, cooktop, radio, ipod connection, cable tv hookup. Great AC unit and furnace.
- Kathy, Kentucky

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Aug 02, 2017 2017 Keystone Summerland Mini 1750RD

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Husband & I live in full time. Love counters and enjoy large rear window for viewing. Like that there is no carpet. Shower works good. Window air keeps up. Some problems with fridge when first got, but works now. Water heater pilot goes out sometimes. Empty grey tank frequently. Over all, I like.
- Barbi, Nebraska

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Jan 30, 2017 2017 Keystone Summerland Mini 1750RD

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GR8 lightweight camper. GR8 floorplan for small camper.Giant rear window, must get the back into spot(river,lake stream, woods)
Having regular A/C like at home is a plus, it runs on house extension cord without blowing fuse from rooftop units.

- john k, New York

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May 16, 2018 2017 Keystone Cougar 327RLK

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Feel very poor quality. Awning secured in wrong place, instead of to plates behind the shell, was secured to shell of rv, broke right away. Thermostat switches to heat or air just by walking by it, all door latches on outside wrong size, when driving down road all came open, door hinges attached wrong, door broke. Keystone is fixing issues, but very poor work. 35,000 shouldn't have these types of problems, camper has been in shop for almost 3 months now. very disappointed in employees that threw it together with no regard to safety.
- Peggy Dunaway, Florida

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Aug 17, 2017 2017 Keystone Bullet 248RKS

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this rv was not bAd but the warrntiy work sucks and keystone does not stand behind there warrnity. i paid more than 30000 dol for this rv and keystone and camperworld more or less told me to stick it. the mattress is bad and the floor is comming up but they said o to bad that is your problem. i feel sorry for anyone that gets stuck with keystone or camperworld.
- ralph boling, Colorado

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Nov 21, 2016 2017 Keystone Bullet 248RKS

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Have only owned this for about 2 months. So far we love it. The floor plan is perfect for our needs. My wife and I have plenty of room for our selves and extra if the kids/grad kids come along. We are pulling it with a Chevy 1/2ton. Doesn't pull so well with a stiff head wind. Need to have serviced to adjust the slide out and black tank flush. Other than that, no problems. We love it so far.
- Richard, Kansas

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Oct 29, 2016 2016 Keystone Raptor 422SP

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The quality of construction. Bought 5 months ago. The bedroom slide cable broke before we even left the lot after the purchase. The speaker switch in the bedroom was mailed to me because it didn't work and was not in stock. With in the first week one of the louvered panels fell out of the bedroon closet door. The in command control center has to be shut down and restarted every 4 or 5 weeks so it will reconnect to the BCM so you can turn lights on/off. The ac unit in the garage runs about 3 hours shuts down and won't restart untill the next day. The valve for one of the black water tanks will not seal. The fresh water selector valve allows the fresh water tank to fill and overfill when in the normal flow position. The antena raising and lowering crank leaks water when it rains and it is located over the center of the bed. The front door window leaks. The rear awning half fell off with in 4 weeks of buying the unit and had to be reinstalled. The grey water tank fell out from under the RV. The generator has been run off and on for a total of 20 hours and now will not start. This is most of the problems I have had with this RV. It is now 6 months old and has been pulled twice fora total of about 350/360 miles. It was pulled about 330 miles the day it was brought home and later was towed 24 miles round trip to a local camp ground for the week end.
- David Mqddox, South Carolina

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Sep 09, 2016 2016 Keystone Fuzion 422 Chrome

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We purchased this beautiful unit new just 5 months ago. Our front AC will NOT COOL the main living space. The dealer has replaced the AC etc...we finally got the dealer to listen to us and had them run a camera scope down the main AC duct. IT HAS A TWO FOOT CRACK in the duct work!! No wonder it will not cool down. (it gets down to a warm 84). Now we are receiving the run around from Keystone about how they intend on repairing such a large issue. Not to mention this unit has been sitting at the dealership for 38 days now. I have called my local news station and am in the process of getting them in touch with everyone I know that has purchased a Fuzion Chrome or even had an experience like we have. Do NOT BUY A KEYSTONE RV!!!! Very POORLY MADE and the dealer nor Keystone gives a HOOT! Hopefully this news story will cause the attention this issue needs and I can get my $75K camper repaired.
- Unhappy Fuzion Owner, Georgia

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Jan 09, 2017 2016 Keystone Fuzion 422 Chrome

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We purchased this beautiful unit July 2, 2016, but did not remove it from dealership until August 18. The unit initially leaked water from the air-conditioning vent over the master bed. Several weeks of testing showed duct work which was not attached and a RV which required a third air conditioner. Keystone and our dealer worked continuously on the issue until they corrected the cooling problem. ... We are very happy with the service we received.... However, we just discovered the small shower in the Toy Hauler does not empty and the water runs into the kitchen. ... We have notified Keystone and hope to get similar service as in the past. ... We are now testing everything in the unit to ensure all bugs are worked through while the unit is under warranty.
- Laverne R. Crouch, Tennessee

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Jun 22, 2016 2016 Keystone Fuzion 414 Chrome

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Awesome RV in appearance and features. Horrible workmanship. Water line connections cross threaded and badly leaking. Wires to lights not hooked up. Sound bar inoperative. Dealer doesn\'t care, Keystone responded saying I was somehow at fault for failing to maintain my vehicle (unit is one month old). I like the floorplan and use, and cannot afford to just walk away from it, but would recommend that anyone in the market for a toy hauler to tread carefully!
- Mat Van Unen, Washington

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Jan 30, 2017 2016 Keystone Residence 4041DN

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Great floor plan and lots of space I love it. It definitely is worth the money and I wouldn't have any other RV. It really is an amazing build and gets five stars across the board from my family and I!
- Caitlyn, Florida

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Oct 14, 2017 2016 Keystone Montana 3911FB

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Purchased my Montana Dec 2016. When I was moving into it I hung my clothes in the closets and the whole rack fell, the master bath toilet leaked, and the underbelly hatched leaked. Dealer came out the same day and fixed the closet and the master bath toilet. Hatched leaked again and the dealer came out and fixed it. Ended up leaving and coming to Mississippi. Recently, I had to put it in the shop for the following:
1. Rear A/C leaked when it rained - dealer said it was over tightened and replaced the gasket. IT STILL LEAKS
2. Front A/C doesn't cycle properly - dealer checked it and said they could not find anything wrong - I CAN SET IT ON 70 AND IT WILL NOT COME ON. HAVE TO TURN IT OFF AND WAIT ABOUT 10 SEC AND TURN IT BACK ON AND IT COMES ON.
3. Shower leaks into the underbelly - replaced the show drain - THE SHOWER STILL LEAKS.
4. Kitchen cabinets have a very musky smell - dealer could not find anything wrong. WHEN YOU PULL OUT THE DRAWERS IN THE KITCHEN YOU CAN SEE THAT THE BOLTS ARE RUSTED.
5. Main awning leaks when it rains. Dealer says the drip rain wasn't caulked correctly so they re-caulked it. STILL LEAKS
6. Front hatch for the underbelly leaks. Dealer stated that the door gasket was not installed properly so they replaced it. STILL LEAKS
7. Bottom drawers on my dresser did not close. The supports were not mounted at all. THANK GOODNESS THAT IS FIXED.
8. My stairs going into the bedroom made an awful noise. The bracing for was broken. THAT IS FIXED.

So here I am in Mississippi and I am living in my trailer because of my job and I need to put it BACK in the shop one week later. My husband works out of the country so to get it to and from the shop it cost me $ 150 each way, I have to take everything out of my frig (just went to SAMS and restocked my frig) and find somewhere to stay while it is in the shop. Called Montana and they are not willing to accommodate me for any of my cost. They did inform me that I needed to get the leaks fixed to prevent further damage - really. I have owned a fifth wheel off and on for the past 20 years. If I ever get my Montana to a point that I can get rid of it or trade it in I will NEVER buy another Keystone product.

The RV park that I am in has 5 Montana's in it that the A/C leaks - why doesn't Keystone issue a recall?

- Kim Chapman, Mississippi

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Jul 26, 2017 2016 Keystone Springdale 38FL

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Don't buy this camper! Built to specs means the floor sags after 1 month, brand new, and the refrigerator quits after 1 year. And no one is accountable, not Keystone or the dealer. Lawyers say not worth the money to fight it. Grand.
- Guess who, New York

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Mar 28, 2017 2016 Keystone Montana 3820FK

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Improperly designed ducting and return system. Poor practices for materials chosen and prep work on surfaces to be painted. Corrosion set on a new RV.
Ducting is too restrictive for suction side pressure to be relieved causing coffer dam to fill with water around evaporator coil and eventually overrun into return duct. One AC unit has dual coffer dams so it is not an issue the other has only one then dumps straight into the duct. When installing our waste master sewer system and storage box I noticed excessive frame and slide out corrosion that had set in on all hardware. So I planned to get it to where it "should have been" as a new 2016 RV. I began removing the coroplast underbelly to discover over a gallon of water that had collected on top of it began to dump out and expoused the inside of the frame rails rusted as well. While cleaning and prepping the frame to be repainted with undercoating I noticed several instances where it appeared that the frame was rusted and not cleaned prior to painting which kept the paint from actually sealing and protecting the metal. Also, when we were staying in the first week I noticed one of the tanks (Grey 2) was never indicating its level upon chasing the wires from the control box in the underbelly to the tanks I discovered that both grey tanks were wired to the same sensor line so I separated the lines and now they report independently. In attempts to fix the ac ducting issues I replaced all the output registers with 5" vents and still was prohibitive. While washing the Return filters I noticed that the holes that were cut were between 30-40% smaller than the open area available on the registers so in attempts to fix it I opened them up as well to match the oem registers things seemed to have helped but still not enough for the ac system to drain until it cycles off the fan. Other than that we love the RV and it's floor plan just wish shortcuts that were taken were avoided and done right I would have been willing to pay more for an RV that I knew was properly designed and used materials that would have adequately protected against corrosion.
- Ben, Texas

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Oct 27, 2016 2016 Keystone Montana 3820FK

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My wife and I bought this fiver last weekend overall the quality is pretty good as far as the interior and other things go but the quality of the frame and supporting hardware/ coating is horrible! Every single piece of hardware is corroded beyond believe I have twisted off more rusted heads of screws than I can count while dropping the undercover to install the waste master and it's storage bin and it's not even a year old! I love the floor play as does my wife but very displeased in their quality I will be spending the next several weekends redoing the entire underbelly with SS hardware for non structural applications and replacing hardware for structural followed by sealing everything after cleaning and rust converting.
- Ben, Texas

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Aug 13, 2017 2016 Keystone Montana 3820FK

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This is by far the best camper we ever owned (we have had 7)
its fit our needs perfectly and has plenty of storage all hook ups
when we had an issue the deanship we bought from and Keystone have been very helpful in resolving our issue in a very timely manner
- Andrew Plona, Florida

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Oct 08, 2015 2016 Keystone Avalanche 380FL

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It says that you can sleep 8 but in fact you can only sleep 4. The two sofa bed up front cant be open at the same time. Very poor design for a 82000$ fifth wheel. Other than that i like my floor plan.
- Gaetrich, New Brunswick

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Aug 27, 2017 2016 Keystone Avalanche 380FL

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Absolutely love the layout of this fifth wheel. It is very easy to hook up/ setup. My disappointment comes with service after the purchase is made. Our front AC unit has not worked since the time of pickup in February 2017. It was returned to the dealership for AC service and was returned to us exactly as it was dropped off. We were told that the AC had power because the fan worked and there was no qualified techs to look into it further. VERY disappointing to have a brand new unit and not be able to enjoy the amenities that are promoted.
- Amy Canough, New York

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Jun 29, 2017 2016 Keystone Montana 3791RL

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Overall out montana is an excellent rv. We have had it for 16 months and everything still works well. Hydraulic system, frig, inverter, electrical sys. All windows, ac, roof, hardware all have withstood about 7,000 miles of travel.
Unfortunately, our tires are the worst I have ever encountered. If you have " Trailer King" manufactured with the date of 1615, I would get rid of them. I had my first blowout at about 4800 miles. Air pressure was checked the day before and was at 75 pounds. I was travelling at 62 miles an hour and the tire came completely apart taking part of my skirt with it. Next tire went 600 miles later, thankfully no damage. 350 miles later my morning check revealed a tire that was flat. Bought 2 tires and found that my 4 tire was starting to seperate.
Besides the tire problem I am happy with the overall performance of our montana.

- Grant, Florida

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Jun 26, 2016 2016 Keystone Montana 3791RD

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we bought our 5th wheel on 6/30/2015 since then we have had a problem with the air condition was replace in the summer time when it was hot had to also replace the mother board when it was cold the furnace didn\'t work then again this summer the same air conditioner didn\'t work we had a dealer come out to check the air conditioner the service rep stated he thought it was the mother board again when I called 3 weeks later to find out when the board was coming in fred the manager of service stated that\'s not what the service rep said that there was nothing wrong with it my husband got extremely upset because this is not the first time this happened so its hot in the summer and cold in the winter this is ridiculous that you buy a brand new 5th wheel and you are treated like garbage we have found a very reputable service person who actually knows how to fix rv\'s all that was wrong with our 5th wheel air conditioner was sensor a $14.00 part that dealer couldn\'t detect the service expert fixed the sensor in less 15min I will never use that dealer ever again and my daughter and son in law are looking for a 5th wheel and they wont be looking there and I will make sure there are other people that don\'t make the same mistake that we have made my husband will not even go there for any supplies at that store a dicrutalled owner of a Montana keystone model no. 3791rd
- david and sharon zimmerman, South Carolina

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May 28, 2017 2016 Keystone Montana High Country 375FL

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I have owned my Montanna for a year now and is by Far the best rv that I have owned! Beautiful inside and out. Nice durable furrniture. Spacious bathroom with a awesome shower. Master bedroom with king size bed. Plenty of storage. I pull this beast with a f250 6.7 powerstroke and it pulls very nicely. I will definitely buy a Montanna again.
- Roy Henderson, Texas

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Jun 30, 2016 2016 Keystone Montana High Country 375FL

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The absolute worst FW i have owned. I have had 2 other Montana\'s, an 02 and an 09 and now this POS 16. the wall was pulled apart by the slide, wall beam not welded properly, closet fell apart, recliner broken, roof coming off screws striped,moldings coming loose, sound system is terrible, window shades falling apart,A/C wired wrong,front thermostat runs rear A/C, rear thermostat runs front,shower faucet striped and leaking, I have seen better quality in a $4000 Coleman, but i paid substantially more.
To say i\'m disappointed, would be an under statement.
It\'s So SAD. BEWARE!!!!
- Greg Streeter, South Dakota

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Jul 12, 2016 2016 Keystone Montana High Country 374FL

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Bought this Montana high country. Upgraded from a small Adirondack fifth wheel. Probably should have kept the old paid off one and dealt with it. We do full time. I travel with work. So it\'s our home on wheels !!! Since week one I have had problems. First the fridge it didn\'t keep cold stayed average 55 degrees and would bump on 33 occasionally but rare. Being wife is diabetic. Her insulin got tossed twice before I invested in a cooler bag to keep it safe. Needless to say complaint after complaint and being told it\'s not made for living in I yanked the junker out and installed a residential fridge. When I pulled it out the floor was molding and rotting investigating further as to why. The drain line was still zip tied to the back pouring water all over the space .... Duh. Well despite my chuckle at the lack of quality control it was thrown in my shed that\'s $4000. Out the window. Fridge works great now 450 Sears outlet. Then round 2. Shower pouring water on floor despite the doors closed. Investigating. Duh !! Door trac in backwards. Hint we drain the water back into the shower. That why one side is solid with no drains in it ... I fixed another blunder from quality control .... 3 gas leak. Haha. Every so often strong gas smell I searched everywhere checked everything. Wha...laa.... One night wifey poo cooking dinner shuts everything off and hours later she wipes down everything and blisters the crap out of her hand on the stove top. She calls me asking why the top is so hot and discolored. I investigate. Remove the top off and a nice blue fame still burning at the port connection. Again. These aren\'t built to live in full time. Hence the word recreational vehicle. I\'m told. So insisting that I take it to my dealer. Hundreds of miles away. As always. I elect to have a service callous. Three times they replace the part. Still leaks so machinery on hand I export the stupid thing closed and kill the leak. Still on the horse for parts that are safe. So this weekend I pack up from the job and roll from Chattanooga Tn to Charlotte NC. Get all cozy and setup. Hah. Top of the trim over the bed laying on the bed. Just decided it was tired I guess and went to bed. I stuck that back up with the trusty nail gun I own just for the pieces falling off .... Hop on in the shower. Ahhhhh refreshing and then shave. Get all done shaving. Feeling good. Get dressed and walk out to the kitchen. To a swimming pool running from under the sink.... I think hum. What\'s this open it up and it\'s flooded. No pipes came undone. So last place I used water. Shower? Shave ? Go in the bath room and low and behold the bottom of the sink. Broken off the bowl. No here\'s what stumps me. The drains are slip joint. Lol they definitely didn\'t slip. It snapped the bottom of the sink slap off the bowl. Now I\'m drying cabinets and walls to keep from snatching cabinetry out and replacing it ... Needless to say. Here\'s my thoughts. I love this stupid thing. Paid a ton for it. It\'s home. But it\'s a pile of s--t. Warranty. HAH get in line if you think for one second your gonna get anywhere on that. Keystone is a joke , I can\'t take my camper to a service center I live in it. Their comments are its not designed to live in. .... Well guess what. A lot of people do. I paid for the Montana package. Heavy duty insulation. Haha. My AC can\'t put a dent in keeping it cool. Improvise. Insulate the windows and black them out. The wiring can\'t handle the packages so trip breakers. Get used to it. The tv cabling. Lol. After I couldn\'t get anything I tore into that monster to find wires not connected. And grounding out so I just ran new ones direct.
The recliner is 6 months old it\'s fit for the dumpster that\'s one on my list to toss. The tv sound system lol I need a hearing aid to hear it. I\'m not hard of hearing though. ...

I give the home a 4 star for design and comfort floor plan. I give the camper as a whole 3 stars. I like it even despite the gremlins. If your not handy or mechanically inclined. Your unit will be sitting at your dealer or other selected service centers. That\'s a promise ....

That\'s 7 months ownership. Many many calls to keystone and others. I bought it off the lot nov 2015. It\'s a 2016 brand spanking new.

I gave up on keystone standing behind their product and lost pretty much any hopes of them fixing anything so I probably voided all my warranties by fixing this piece of junk myself. But I build for a living as a general contractor so I know when my hands get in it its done right !!!! Have a wonderful day. And hope this helps anyone deciding to buy a camper. It\'s a recreational vehicle specifically designed for maybe 4 weekends a month use anymore your abusing the product. As they put it.
- Greg parham, Tennessee

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Feb 21, 2016 2016 Keystone Montana 3720RL

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I love the floor plan, and I have the Legacy upgrade package which adds a lot to full time living. But overall finish quality of the unit is poor. I wish I had looked with a more critical eye, but it is my first rv and I was wowed by the bling. Whoever installed the finish trim should be fired, as they were nail happy but not very smart. And I guess the same person did the nail putty, as it is also poorly done. I also have white caulk covering up something, but the wall paper is beige. The riser on the stairs is coming off, since it wasn't nailed properly, and the finish is scuffed on the cherry treads. The fireplace won't shut off, so I have to turn off the breaker when I leave for work. The heated floor in the bathroom scorched the flooring, so I'm lucky I was home and smelled it before it burned me out. The control panel for the auto leveler went bad and it took 2 months to get a replacement. The tank heaters quit working entirely, so I'm lucky I'm in California for now. The hardware on the sliding closet doors won't allow the doors to close completely unless I force them. You have to manually light the oven on your knees as it doesn't have a starter like the stovetop. The VERY expensive 18 cu ft side by side fridge constantly frosts up. The slides leak cold air a lot, so you go through a lot of propane unless you buy an electric heater to subsidize the fireplace if you like to be warm. And of course I would have to pay to move my rv to a dealer and live in a hotel to get any of this fixed. I would look at another manufacturer if I was more informed. By the way, all of this has gone bad in the first 5 months of ownership.
- Ken, Colorado

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Oct 17, 2015 2016 Keystone Montana 3720RL

Overall Rating
Livability
Overall Quality
Floor Plan
Driving / Towing
We have nothing but praise for this RV. The floor plan is outstanding. We ordered it with theater seating directly opposite the 48 inch TV. It was a pleasant surprise when we learned the seats of the theater seating are heated. The theater seating recliner's are also wall huggers. The furniture is very comfortable. The refrigerator is huge and more than adequate. We ordered it to be the RV model refrigerator, so if there's a power failure our food will still be OK. The stainless steel appliances are very attractive and easy to maintain. The large pantry is a plus. I would hope that Keystone would add more padding to the dining chairs, it seems to be somewhat insufficient. The all in one bathroom is perfect, it doesn't feel crowded at all. Overall the storage in this fifth wheel is more than adequate. There is plenty of room for clothing in the large closet. This is a very comfortable, livable and luxurious fifth wheel and we are very happy. With the suspension and more ride trailer hitch, towing is very smooth. We have recommended the Montana to our fellow RVers because it is a popular brand and so many are interested in upgrading their RVing experience.
- Carl, Arizona

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Sep 20, 2016 2016 Keystone Montana 3720RL

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Livability
Overall Quality
Floor Plan
Driving / Towing
Almost 6 month with this Montana. I'm not a full timer, however if i was, I would look for something where intererior with more durable. the floor plan is very nice, but the qaulity of how they did the crown molding and trim is very very poor. Everytime that i move this, i have to take it back into to dealership to fix the moldings that are seperating and pulling away from the walls. And of course tthey try to fix; by putting more nails and putty...look horrible and shabby. The dinning room chairs are cheap, broke two of them. Wife 120 lb, broke right under her. The in command is a nice feature, but have to reset it all the time. However, if this in command goes out, you have know way to function the controls. With the incommad system you have to use your phone ro go to the panel to turn on certain lights, very diffucut at night time to turn on the lights. need more physical light switches. The swithces for the holding tanks for heat do not indcate if they are on or off. The thermostate control...what a joke...if you want to change the setting at nitght, you either have to use a flashlight, or use your phone for the in command to turn on all the hall light just see the thermostat...please put a backlight on the thermostate. There are so many more little things that could make this a excellent 5th wheel. If I was a full timer and Retired, considering all of these issues...the In command- thermostats and lightning.....I would choose something that has better interior qaulity and would not have the in command. But, on the good side, i do like the floor plan and tows great.
- Chris - Arizona, Arizona

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Aug 25, 2015 2016 Keystone Montana 3720RL

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Livability
Overall Quality