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Heartland Pioneer RV Reviews by Owners

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Voted Most Helpful Review 2018 Heartland Pioneer RK280

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With what you charge for a travel trailer these days you should be ashamed of the mattresses you put in your trailers I would be more comfortable sleeping on the floor, it feels like I am sleeping on a box spring.i went and bought a topper for the mattress but a lot of good that did. Love my trailer but being able to sleep in a comfortable bed is a very important part of a trailer also. You shouldn't have to go out and pay for another matress when the one in the trailer is new. Shame on you is all i have to say, my last purchase.
- , California

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Voted Most Helpful Review 2016 Heartland Pioneer RB220

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I bought this in March 2016. The first time I used it the commode leaked around it. I took it to dealer for repair. They kept it for 6 weeks. When I picked it up they had put a new seal in and said there wasn't one installed at the factory. My next issue is a rotted floor that is rotted from the door to the front storage. The next issue is that the table seat collapsed and I had to put screws in it to keep someone sitting there from getting hurt should it fall again. I will never again buy a heartland brand nor recommend that anyone does so. This camper is parked under a cover at my home and hasn't been abused.
- , Alabama

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May 21, 2018 2018 Heartland Pioneer RG26

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We purchased this unit brand new in January 2018. Since then, it has been to the shop twice for repairs and we have yet to take it on a trip. The unit doesn't come with a spare tire. It has been returned for the following repairs: bent trim on the refrigerator, bubbles in the linoleum, and non-working light strip remote for the awning. As soon as it got home from that repair trip (the awning lights still don't work with the remote), we noticed that the track for the sliding door between the bedroom and bathroom had come out of the ceiling (it was screwed into just the paneling, not a stud) and about half the screws for the leg cups on the bottom of the table were missing or barely hanging in. The service center we purchased the unit from has provided terrible customer service, but Heartland also declined the repair to the refrigerator. When I emailed Heartland about all of the issues, their response was "That is why there is a manufacturer warranty." At this point, since it is the beginning of camping season, all defects/issues will be documented and at the end of the season we will take the unit back to the shop for the next set of repairs. I anticipate there will be many more given the experience we have already had. I only hope they are not mechanical and don't happen in the middle of a trip.
- , Colorado

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Dec 07, 2017 2016 Heartland Pioneer DS310

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Since we have owned our 2016 DS310 my wife and I have had numerous issues. First an electrical issue that continuously blew fuses for my tow vehicle (two different trucks and even the Brand New Service truck at dealer had issues with plugging into my trailer). After 3 attempts to fix they think they finally got it. However, they had to remove the Front Fascia and most of the front of the trailer to fix the grounded wires between the frame and the floor. Now move onto a new issue that is a result of the previous work OR a manufacturer defect. I have a rotted floor in the Right Front Storage area. It is the width of the storage area and approximately 2-1/2 feet into the center of the trailer. It was found when something I was storing in there about fell through to the ground since the particle board was totally rotted out. On-line research about this revealed this issue has happened before on earlier years. I have a water leak in the rear of the trailer from under the outside sink. The cold water supply is leaking from the clamp connection. BUT when I opened the panel under the sink to see it, I found Sunflower seed shells, metal shavings, and a hole punched in the wall (between the sink and the bathroom) with nothing going through it. The filth and mess under there can only of come from the factory when it was being built. And finally I have a Split Wall in the Trailer next to the Power Breaker Box. It has separated from the floor to about 3 feet up. The trailer is stored on level ground. NONE of this should be happening, period! All of this is extremely upsetting since I have only used the trailer 7 times in the 1-1/2 years of ownership. I WILL NEVER BUY ANOTHER HEARTLAND PRODUCT. I really just want it fixed and gone! I cannot in good conscious travel with a travel trailer that will fall apart around my family.
- , Virginia

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Jul 04, 2017 2015 Heartland Pioneer DS310

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I have to wonder if the negative reviews just gt deleted. We are beyond disappointed in our purchase and more in the warranty and the lack of support. This camper came with issues that we were assured would be fixed. Well I'm sitting on a very squishy bunk house floor typing this. Water damage from the tub!! We've taken it in and camper world of Tampa just flat out lied about fixing it. The through down so awful linoleum and called it fixed. Tub still leaks. Floor still rotting. My brother just bought a heartland. His is huge. Second trip out and his ac unit goes. In glad I "only" spent the $24'000 on this possible and not the cold $100'000 he spent on his. But for the headaches I could have saved myself several thousand and got a used one that I would know needed so much work. So here's the deal. Spring for a Jayco or any other brand
- , Florida

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Jul 05, 2017 2015 Heartland Pioneer BH27

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I bought my camper may of 2015 it is two years and a month old bought brand new has a rotted floor dealer said it's a manufacturing defect with the cargo door heartland will not fix it because it is out of their 1 year from date of purchase warranty I will never buy another heartland rv again
- , Alabama

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Dec 29, 2016 2013 Heartland Pioneer BH25

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This has been a great camper for my family. We purchased this camper and have really enjoyed it. Our family has grown since we made the purchase and know want something bigger. It's in excellent condition and has been taken care of. Who ever gets it will be extremely happy.
- , Florida

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