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Thor Motor Coach Quantum RV Reviews by Owners

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Aug 03, 2017 2017 Thor Motor Coach Quantum WS31

Overall Rating
Livability
Overall Quality
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Factory Warranty / Support
I picked up motorhome on 7/18/17. This was after the first WS31 that my wife & I picked out could not be used due to rails on slideout installed incorrectly at the Thor factory. This motorhome was brought to Alabama from Louisiana. The one delivered on 7/18 that came from Florida had to have motor changed out on the electric awning. The service department did a outstanding job of repairing this problem. Had to bring motorhome back on 7/19 due to issues with the TV's. Wiring had shorted out and new antenna was put on which corrected problem. Service department had motorhome ready that evening. Tried motorhome out at a campground the next day(7/20) and the ice maker would not work. Taking motorhome back to the place of purchase on 8/4 and leaving with service department to correct this and other small issues. One issue was a cabinet door above the dinette fell off. I thought Thor was a quality camper but something has changed with the poor quality at the factory. Another issue was screws was left under the dinette area of slide out. This should have been corrected & cleaned at the factory. If someone with authority from Thor reads this review....GET YOUR POOR & UNACCEPTABLE QUALITY PROBLEMS CORRECTED!!! Not one customer should buy a new motorhome and go through these kind of quality problems originating from the Thor factory. The service department have corrected problems in a timely fashion and I would recommend the sales staff & service staff to anyone. Would I purchase another Thor camper? I do not think so.
- , Alabama

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