The RV is fine it's the salesmen and owners who talk a good talk, but are the most unprofessional people in the motorhome business. They do not know how deal with customers like the major dealers do. Be prepared to be insulted, like I was over a 20 dollar wheel balance. Look elsewhere for more respectful service. The only professional people are they two young people running the Clearwater fl. Location. I am so upset with the salesmen and owner I am thinking of trading my two week old unit.
- Alfred Cavallo, Florida
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Voted Most Helpful Review2013 NeXus RV Viper 29MM
Driving / Towing
Unhappy with their customer service…I have owned a couple of motor homes. I am a travel nurse and live in mine full-time. Last year I purchased a Nexus Viper 29MM that was only a year old at the time and was in love with it. It had all the amenities I wanted and was very comfortable in it. That is until the rain hit where I was.. At first I didnt notice the leaking because it was in a closet and a cabinet that I did not get into very much, also the storage under the rig was not noticed either because again, I did not get under there much. About a month later I had to get into the closet for something and noticed there was mold growing on my clothes. Then I started searching for other places and that is when I found over my cabinet the linens and towels were growing hair and in the front cab on the floor board where I had stuff stored was also moldy. I began cleaning the mold which was a big chore. Then we got more rain while I was at work and when I got home my entire desk was wet, papers and computer and dripping onto the floor. I called customer service and talked to Steve and was very upset to find that their service was not very “customer friendly” Basically I was told that “I” had to find and pay for the person to come out and decide where the leak was and that since everything was out of warranty I would be responsible. Ummm people, this is a rig that is only 2 years old!