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Keystone Sprinter Wide Body RV Reviews by Owners

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Voted Most Helpful Review 2015 Keystone Sprinter Wide Body 296FWRLS

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We purchased the RV in April of 2015 and was unable to use the RV until October 2015. The first problem we encountered was a slide motor the failed. The motor failed due to a slide that was not adjusted properly. The next problem was dealing with Keystone and the dealer. No one could offer assistance and we were told by the dealer to never bring this RV into their shop for service. Keystone does not have a network of dealers that can fix these new Norco BAl accu slide systems. They do not have mobile techs that can offer assistance. Keystone was notified throughout the process and never responded to us in a customer friendly communication. The quality is a at best low to medium on this particular unit. If you are not experienced in doing repairs I would not purchase this product. I have rebuilt the suspension, changed the tires and rims, and installed a new pin box. The main problem is getting the cable system adjusted to function properly. Fortunately while on vacation (first time out) I located an independent tech that was able to get the unit to function enough to make it home. I had to absorb the cost of repairs since Keystone or the dealer would not assist me the problem.

Disappointed Customer,

Glenn Landry
- , Louisiana

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Voted Most Helpful Review 2014 Keystone Sprinter Wide Body 299RET

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I traded a 2007 Prowler in on a 2014 sprinter and I wish I had my Prowler back. DO NOT BELIVE the sticker that says 0 degrees performance. It's a lie. I had to stay in my trailer around Christmas and the low.was 20 degrees and during the day temperatures would rise above freezing, even to 40 degrees. My trailer froze. I only had cold water to my bathroom sink because that's where the heat taped hose came in. The rest of the trailer was froze. I tried all the tricks, turn the furnace up to 90 and leave for a few hours or most of the day. It never thawed out. I had my Prowler work perfect, with no skirting, all the way to 7 above 0. The place I purchased my trailer took the under belly off to make sure everything was where it should be. There is the insulation in the under belly but there is no insulation around any of the pipes. I contacted Keystone and they said, it was tested at zero, that sticker does not mean it will operate at zero degrees. They were unwilling to add any extra insulation for the pipes and said, that's the responsibility of the owner. I was mad. They advertise and say it has the extra package but it doesn't even work. They place the vents directly in the middle of the floor so.they get stepped on and bent until they collapse. They put super light duty thin jacks on the trailer that bend super easy. I should have stuck with my gut feeling and never purchased a keystone because they look good from the outside but are built poorly and they do not stand behind their products.
- , Idaho

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Mar 27, 2017 2017 Keystone Sprinter Wide Body 353FWDEN

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Factory Warranty / Support
AC quit working on high and NO
One wanted to fix it. Called local RV repair shop and all it was is a broken wire on the thermostat which he said was probably done at factory. Called the dealer and they didn't want to fix it for about a month.$185.00 LATER and Keystone don't want to pay for it so wondering what good is a warranty good for. What y'all think leave. reply.
- , Tennessee

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Aug 27, 2015 2015 Keystone Sprinter Wide Body 343FWBHS

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This is by far the most troublesome camper I have ever owned. Very poor workmanship at the factory as well as poor quality items put in. In the last year the problems we had included, bad toy lock system, broken light switch, hole in freshwater fill vent hose causing water to get into the underbelly, bad black water tank valve, bad landing gear led light strip, toilet won't hold water, bad ceiling fan, broken wire for tank monitor, fridge door kept falling off, missing bolts for couch to keep from sagging, multiple light bulbs burned out.
- , Ohio

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May 11, 2016 2015 Keystone Sprinter Wide Body 316BIK

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Overall this is probably the best travel trailer I've ever Been in even when people would come and visit when we were in it they fell in love with it.the amount of storage is awesome this setup is very convenient the three slides make it very livable for more than just a short-term trip. And last but not least the outdoor kitchen is what really makes having a Travel Trailer worth while
- , Illinois

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Sep 09, 2016 2014 Keystone Sprinter Wide Body 304FWRKS

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My wife and I have been living in our Sprinter full time for just over 2 years now and have only had some minor issues.
Had to replace floor light fixtures and a few overhead light switches, Queen mattress (standard rather than RV type) and both recliners for comfort reasons, and removed couch so that we would have more room for our dogs kennel. We did have a leak at our forward slide that suddenly stop for some unknown reason (thankful and hope it stays that way). Overall the unit has been fantastic, easy to hook up, tow, & set up, tons of storage, large shower, 12 Gal Hot Water Heater, my wife loves the kitchen, the floor plan is perfect for two. I would recommend the Keystone Sprinter for full time RVing, it's can handle the rigors of this life style and you will appreciate the comfort that it provides...
- , Oklahoma

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Aug 16, 2015 2014 Keystone Sprinter Wide Body 299RET

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Likes:
Great rear living space with opposing slides.
Trailer has great lighting in living and kitchen area. Bedroom slide would be better with windows on the sides of the slide. Kind of dark.
Unit tows with ease.
ALL AROUND GREAT UNIT!
- , West Virginia

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