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Keystone Carbon RV Reviews by Owners

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Nov 30, 2015 Voted Most Helpful Review 2015 Keystone Carbon 357

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I wrote the above review. Finally after 3 months half of that arguing with Thor Industries/Keystone they replaced the roof with a new one, no holes or seams as advertised. Would like to thank Clara at Camping World of Akron, OH for working with me even though they were not the dealer I bought from.
- Dave, Ohio

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Sep 16, 2015 Voted Most Helpful Review 2015 Keystone Carbon 357

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I ordered this fifth wheel and picked it up March 2015 (now 6 months old). Had to fix many problems from start and still going, dozens of stripped screws, shower leak, rear screen very badly installed, tanks labeled improperly, tv and vcr broken, front door frame hammered so it would close and worse at 5 months roof leak because factory cut ac unit hole in wrong place than moved over and cut another. Keystone (Thor Industries) wants to just patch my one piece rubber roof. Still fighting roof patch. So much for their great one piece rubber roof. I am sure I have forgotten some things. Why buy a new RV? Think twice before buying and completely crawl over, under and around before signing.
- David E., Ohio

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Apr 19, 2016 2015 Keystone Carbon 327

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Like many others, it started off ok with simple minor issues:
Tanks mislabeled (surely someone at Keystone is playing a joke)
Screws stripped, backing out
Tires unbalanced, contributing to screws backing out.
Cabinet damage - cabinets opening (nothing in the cabinet) while towing.
All LED lights died (one at a time) - No dealer would see it for a repair unless we bought it there.
Battery cut off disconnects "most" things - but batteries will still be dead in 1-2 weeks.
Rear bed won't take safety pins (repaired 3 times)

Then the major issues started:
1) The roof material came off the OSB. Ballooned up and shredded itself. Took over a month to fix (good thing I patched it, as it would sit out and get water damage). When repaired, Keystone does not authorize replacement of the OSB, so you get what's left of that material after peeling off the roof.
2) Cable slides were all wearing in jamb-plates (aluminum) - this is dangerous, as if the cables get cut, the slides come out.
3) Main slide started grinding into the slide opening - no ability to adjust this or otherwise re-center.


Fixed many issues ourselves, including adding tires that can be trusted, wet bolt kit, etc.

60+ days in the shop - it's still there. Keystone will not support end customers, so make sure you have a good dealer!

It's a good toy hauler - not a lot of frills. Would like to see repair times improved, real "nationwide" dealer support, and stop putting the dealer in the middle of factory quality issues.
- bargles, Texas

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Aug 31, 2016 2015 Keystone Carbon 297

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We got our 2015 Carbon in March of 2015. Like someone else here said, it started out with a bunch of small issues. It was in the shop more the first year than we had it out.
Lights burn out constantly and they have all been replaced. Holding tanks done read right, screws fall out, a/c not great, been addressed twice, they found someone didn't cut the hole right, shower leaks, holding tanks won't completely shut off, had to buy a secondary shut off, tires blew on first trip, toilet flap leaked, and the list goes on.
Now it is out of its one year warranty and hot water heater comes on when off and burned out the electrical heat only runs on gas, a/c comes on when off or both will come on when I only turn one on, bedroom slide won't work, and the list goes on. I have contacted Mark Chapman with Keystone only to get the cold shoulder. The dealership is tired of dealing with us and now we are stuck with this POS!! The layout and function works great for us but too bad we have not been able to enjoy it once without having an issue.
- Lisa, Utah

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Nov 08, 2016 2014 Keystone Carbon 297

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The gussets that secure the aluminum side skirt are just plastic with screws half way put in due to they are to small. The skirting cracked up the sides. Roof blew off on front where it meets at the nose cone. Interior panels had a lot of staple marks. Had to argue with keystone for replacement. Then they sent two different colors. Looks worse now after replacement. Very bad investment.
- Brian Ellerthorpe, Michigan

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