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Jayco Pinnacle RV Reviews by Owners

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Feb 06, 2017 2017 Jayco Pinnacle 38FLSA

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I only had one issue and it was a pinched hot water line,very easy fix on my first time out. I bought it at RVone,Albany NY.They were Wonderful, They went above and beyond to be as helpful as possible.I would recommend this dealership if you want to deal with great people.Salesman Larry was great.
- , Pennsylvania

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Jun 20, 2017 2015 Jayco Pinnacle 36REQS

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We purchased our Jayco Pinnacle new from Hilltop Trailer Sales, Minnesota. This RV had minimal use/minimal exposure to the elements--we did not travel to florida/arizona, etc. When we pulled the unit out of storage after the 3rd winter the paint looked terrible! It was faded, cracked, and looked like hell. Bottom line...we took photos, sent letters, asked for assistance from both the dealer and Jayco. We were totally ignored by both. The dealer offered to repaint it for $5000.00--what a deal! We paid $60,000+ for this unit, and the paint job didn't last 3 years?!?! Bottom line, don't expect Jayco or their dealers to stand behind their product once it leaves the lot.
- , Minnesota

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Nov 30, 2016 2015 Jayco Pinnacle 36FBTS

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Workmanship is terrible. Warranty impossible to get done at factory right takes months there service writer I had was a waist , damaged as much as they fixed,will never buy 1of there products again there is no Amish workmanship , just people slopping 15 a day then can go home,no one really looking for quality .
- , Illinois

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Dec 28, 2016 2015 Jayco Pinnacle 36FBTS

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Quality control is none,our new unit was taken back to factory,it was there 6months service writer was useless we had to unloade the unit ,putting everything in storage as directed as one of the major items were screws coming thru the floor.My list can go on and on along with the Rainer tires they had me replace on its first trip and said I would be paid back which a year latter has not been done.THe glass splattered from the bath door,the fridge doors had the lock screws strpped .Next besides this they sent it back to az not done ,the bath door they replaced flew open into the new fridge door ,denying it , both these they just replaced ,the floor they put in has again screws coming up and the VIN all has bubbled everywhere ,I've asked for our money back with no success. They have now directed me to a dealer but they say it will be at least 2 weeks or more to fix it again. SO what do we do again empty this thing and where do we stay ? When is enough enough I ask.
- , Illinois

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Mar 07, 2017 2015 Jayco Pinnacle 36FBTS

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Still major issues with service , we are waiting for some 40 items to be fixed it is in customer relations or lack of he knows nothing. Waiting for third floor, roof coming loose now we have to empty unit again and put things in storage, oh yes they say look at there warranty . I was told to read the warranty, which does not cover lived in units of six months a year,even though we do not, but just a warning for the many people that do. Just because a dealer sells Jayco does not mean they will service your product ,we were told take it back to the selling dealer . I called them and got no help , or owner call backs.bottom line read the fine print and do not buy product
- , Illinois

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May 03, 2016 2012 Jayco Pinnacle 35LKTS

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Very Clean. Like New. Plenty of room and storage
Lots extra nice features. HD Satellite TV in both rooms. Love the kitchen and pantry. The guest bed could be a bit more comfortable. Well maintained
- , Arizona

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Apr 13, 2015 2011 Jayco Pinnacle 36REQS

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Very nice lots of room.
- , Louisiana

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