We are on our second water heater. First one kept over heating and the you would have to go outside remove the panel and reset. Sometimes this happened several times a day. Now we have a new one. Doesnt ever really get hot. Now for the second time this year, on our four seasons package, the hot water side has froze up. Can you not get to 14 degrees without losing the hot water. Dont even know where to look to put any additional insulation to put a stop to this. Very frustrated. They also used a screw in the shower drain that rusted! Not impressed! This cost way to much to have these issues!!!