Voted Most Helpful Review2016 Airstream International Serenity 23FB
Driving / Towing
I am not happy! When you spend 10s of thousands of dollars on an RV with the name of airstream you expect a level of quality beyond regular RVs. But that is NOT what we got! While I am happy with other qualities of our airstream, the shower leaves pools of water on the floor. The shower appears to not have been installed properly and certainly was not caulked properly since any shower produces pools of water on the floor that will ultimately ruin the flooring. We contacted our sales person whose response was well you can't expect our service guys to catch this without thanking a shower, ha, ha....well, we don't live near a dealer or service center so we are going to have to fix this...UNACCEPTABLE! Again, when you finally decide to INVEST in an Airstream, you expect a quality that we have NOT EXPERIENCED!
- Phillips, Texas
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Jul 05, 20172017 Airstream International Serenity 25FB
Driving / Towing
Factory Warranty / Support
-so is airstream another american corporation gone by the wayside, living off its past reputation? because I sure am not impressed; I thought we were buying a quality item... boy, was I wrong...
our Lance camper never had a problem in years of Az summer heat/sun
-pending further review due to multiple post sale problems -missing parts, ALL laminate (every laminated item (EVERY) with sticky backing)falling off (EVERYTHING) -within one week of buying? ... ($100,000 2017 airstream) -makes you question the integrity of the manufacturer. -and now(get this); it is "my" "warranty" problem...-so nice! -do you EVER think for 1 minute I would have bought a new $100K airstream had I know of the at least 12 pending factory issues of this unit? -ya gotta be kidding me . -another complaint to BBB